Index
Customer Experience Innovation
ISBN: 978-1-78754-787-2, eISBN: 978-1-78754-786-5
Publication date: 13 August 2018
Citation
Dew, R. (2018), "Index", Customer Experience Innovation, Emerald Publishing Limited, Leeds, pp. 203-213. https://doi.org/10.1108/978-1-78754-786-520181010
Publisher
:Emerald Publishing Limited
Copyright © 2018 Emerald Publishing Limited
INDEX
- Prelims
- Chapter 1 Introducing Sheep and Pirates
- Chapter 2 Why Improving Your CX Is Important
- Chapter 3 Understanding Competitive Advantage
- Chapter 4 How to Benchmark Your CX
- Chapter 5 How to Design Incremental CX Improvements
- Chapter 6 How to Evolve or Transform Your CX
- Chapter 7 Bringing It All Together
- Notes
- Bibliography
- Index