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1 – 3 of 3Yuji Yamagami and James Ramirez
The chapter describes how the application of clean language interviewing (CLI) to management systems auditing (MSA) originated; the resulting Yamagami-Small (YS) process; the…
Abstract
Chapter Summary
The chapter describes how the application of clean language interviewing (CLI) to management systems auditing (MSA) originated; the resulting Yamagami-Small (YS) process; the challenge of gaining acceptance from auditors and leaders in Japanese manufacturing companies; and the lessons learned as a result of the application of CLI to MSA in a Japanese culture. The chapter will be relevant to quality improvement specialists and more widely to anyone conducting an audit in an organisational setting.
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Paul Tosey, Heather Cairns-Lee and James Lawley
In this book the terms ‘clean language’ and ‘clean language interviewing’ are written using lower case, according to the convention of the American Psychological Association…
Abstract
NB
In this book the terms ‘clean language’ and ‘clean language interviewing’ are written using lower case, according to the convention of the American Psychological Association (sixth edition). ‘Clean language interviewing’ is sometimes abbreviated to CLI.
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