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This qualitative study aims to examine bankers’ perspectives regarding financial inclusion, the challenges it faces and the scope for improvement. This research proposes a financial inclusion model, considering the inputs received by bankers. Financial exclusion of different sections is an issue common to emerging countries.

Data for qualitative research were collected through interviews with bank officials. The information was gathered from 32 bankers from India’s several zones (North, South, West and East). The data were collected from bankers from different public and private sector banks. Thematic analysis was performed up to the point of saturation to study the response received from bankers.

Bank-related issues such as frequent computer problems, network connectivity problems, costs, a shortage of bank branches, fewer transactions through automated teller machines and a shortage of banking staff affect customers’ confidence in formal banking. Banking services are disrupted by a lack of trust in banking correspondents (BCs), as they are not regular employees of banks. Limits on daily transactions discourage high-value customers from using BCs and kiosks. The time spent on administrative formalities impacts customers. Financial inclusion is affected by availability, accessibility, usage and affordability. Digital financial literacy is essential for ease of transaction, but awareness about financial products helps protect customers from cyber scams. The findings of this research would benefit financial institutions globally in developing their businesses and helping to achieve financial inclusion and the United Nation’s sustainable development goals (SDGs).

This research paper undertakes a qualitative analysis of the views collected from bankers. Bankers are crucial stakeholders in the successful implementation of the National Financial Inclusion Policy of the Government of India. Bankers’ perspectives will be important not only for India and its researchers but also in the global context, as the UN’s SDGs focus on leaving no one behind.

Through a thematic analysis, this research study aims to examine the role of microfinance institutions (MFIs) and self-help groups (SHGs) in empowering rural women and their contribution to financial inclusion in India. Sustainable development can be achieved when resources are equally available and accessible for all, irrespective of gender differences.

For qualitative research, the response was collected through focused group discussion and gathered responses from members working in SHGs in Uttarakhand in India. Thematic analysis was done to analyse the data till the saturation level was reached.

Despite several socio-economic developments worldwide, women still fall among some of the most vulnerable communities, unable to access resources at par with men. Thus, women’s empowerment emerges as a theme central to sustainable development. MFIs are looking to empower women by increasing their savings habits. There are consistent efforts on the part of the government to formalize the system of SHGs and give them additional financial support by creating a proper link between the banking system and SHGs. We also need technology and innovation for creating financial literacy among women. Women’s empowerment cannot be achieved unless they are involved in financial inclusion by creating awareness.

The research focuses on people’s socio-economic development, especially women living in hilly and rural areas within the specific context of Uttarakhand in India. This research will provide an opportunity for strategic approaches and reveal the areas where government needs to focus for sustainable development.