Search results

This paper profiles the WHATT theme issue “How can the tourism industry respond to the global challenges arising from climate change and environmental degradation?” by drawing on reflections from the theme editors and theme issue outcomes, including case study examples from Malaysia, New Zealand and Canada.

This paper uses structured questions to enable the theme editors to reflect on the rationale for the theme issue question, the starting point, the selection of the writing team, the material and the editorial process.

This paper uses case studies to illustrate how the tourism industry is responding to climate change issues. Additionally, team members of the theme issue from Australia, India, Germany, Malaysia and Canada review some of the latest thinking on the relationships between tourism and climate change.

This paper outlines challenges and new approaches to the management of climate change in tourism.

Explores the extent to which innovative approaches, discussed in this theme issue, could be replicated and applied in countries that have yet to take action on tourism-related climate change.

The aim of this paper is to critically review the contribution made by this theme issue in responding to the strategic question: “How can the tourism industry respond to the global challenges arising from climate change and environmental degradation?”

A critical content analysis of the papers selected for the theme issue was undertaken to learn from the best practices globally. This enabled the theme editors to reflect on the rationale for the theme issue question, the starting-point and the editorial process.

This summary paper highlights the most significant outcomes from the theme issue in terms of the contributions to knowledge and/or professional practice. It also summarizes the implications for management action and applied research arising from the outcomes and best practices based on case studies in Malaysia, Canada and New Zealand. As the main objective of the theme issue was to obtain a general overview of the relationship between tourism and climate change, five general review papers were included to strengthen the research framework.

This paper outlines the challenges and new approaches in dealing with the issue of climate change. Given the economic, social and environmental significance of tourism, coverage of the climate change issue as it relates to tourism is, yet, limited. Given this scenario, the theme issue has contributed to the body of knowledge in this important field.

This paper explores the extent to which the cases presented and the review of various climate change concepts can provide guidance. The approaches and issues discussed in this theme issue could be replicated and applied in countries that are beginning to focus on climate change issues.

This study aims to propose a comprehensive model to help understand factors influencing the intention to participate in a destination management system (DMS) amongst tourism stakeholders in Vietnam which are considered as the determinants of the successful implementation of the system.

A survey was conducted to investigate key stakeholders' opinions of participating in a DMS. In total, 301 questionnaires were used for analysis. Partial least squares structural equation modelling (PLS-SEM) was used to assess the measurement and structural models of the study.

Factors that influence various tourism stakeholders' intention to participate in the national DMS in Vietnam have been identified and examined. The results identify the important predictors of the tourism stakeholders' participation in the DMS including information quality, DMS operator readiness, government regulations and technology awareness. Interestingly, technology awareness was ascertained as a significant mediator for the relationship between performance expectancy, social influence, technology competency, competitive pressure and the intention to participate in the DMS.

This study has a unique theoretical contribution by developing a comprehensive model to predict the intention to participate in a DMS amongst tourism stakeholders with the modification and combination of three theoretical models and frameworks: the unified theory of acceptance and use of technology (UTAUT) model, technology–organisation–environment (TOE) framework and updated DeLone and McLean information systems (D&M IS) success model. It is expected to be a useful reference source for tourism management departments that want to develop DMSs in Vietnam. This model also can be used as an initial investigation for DMS implementation studies at other destinations.

In many situations, India is positioned as one of the world's most economically active countries, with richer touristic acquisitions. India dominates touristic values and development in many scenarios. India shapes and reshapes tourism in a comparatively different manner than the rest of the tourist-generating regions, riding the waves of Asian domination in tourism development. This chapter examines the transformative features of Indian tourism in terms of resources, social development, tourist mechanisms inside the country and various types of tourism industry modelling. Domestic, inbound and outbound tourism perspectives have been taken from both insiders' and outsiders' perspectives. The chapter also highlights the comparative similarities and differences between Indian tourism and some of the selected tourist-generating regions in the world.

This chapter examines how Industrial Revolution 4.0 (IR 4.0) influences shape and reshapes the tourism industry. Tourism 4.0 technology enables user engagement with a system, improvement of the real tourist experience and the development of new approaches to influence behaviour change and even long-term user transformation.

Using an in-depth review of existing data, this chapter explains IR 4.0 and its integration into the tourism industry, especially on tourist behaviour.

Although technology integrates very slowly into the tourism industry, its phase of integration, especially Industry 4.0, is highly evident. Technology proved that it could enhance products and services in tourism and with its optimal use it can sustainably integrate into the tourism industry.

Service is still the keyword for tourism, and at a certain level, services are integrated into the tourism industry for standardisation and consistency. The recent global pandemic paves the way for several alternatives to integrate technology into the services.

This chapter discusses key training challenges that organizations need to confront with the objective of building a robust human resource management system. Given the dynamics of the current business environment, training and development has become an indispensable function in global organizations. Building an effective human capital that contributes to continual organizational growth has become the established norm to survive in a competitive business landscape. However, the training and development function is often rendered ineffective, on account of various bottlenecks existing in the organization. Addressing these bottlenecks is quintessential in ensuring the creation of a performance-driven human capital. The goal of this chapter is to draw attention to the training impediments that hinder organizational growth and to diagnose the underlying causes for the same. This chapter concludes with recommendations that organizational decision-makers can leverage in their quest to strengthen the human capital, by utilizing their training and development infrastructure optimally.