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The tourism and hospitality sector in twenty-first century becomes technology driven. Technology application in those sectors is strategic and demand driven. It facilitates tourism and hospitality marketing; destination promotion and imaging makes the services innovative, turns the interaction between industry and its consumers better than ever before, and enables the industry to cope with neo-competitive environment. Changes occur too in tourists’ demand, choices, and consumption patterns with the advent of e-mobility. Thus shifts within the paradigm of tourism and hospitality practices are perceived overtly. This chapter will study the expanse of technology application within those sectors, endeavour to develop a conceptual frame; and review the shifts and impacts that appear out of technology and those sectors interactions.

In the post-industrial society, demand escalation for travels and tours led to the mobility of travellers and tourists en masse from cross sections of the society and caused tourism's dramatic growth making enormous makeovers in the national income of many states. Tourism, then, could be perceived by travel mobility paradigm. Increasing tourist mobility contributed to the growth of overtourism phenomenon at different destinations. Overtourism sets to be in opposition to responsible and sustainable tourism. Contradictory approaches towards carrying capacity, commodification and commoditisation set overtourism to be positioned so. The way of establishing control on cultural, natural and spatial capitals overlooking hosts' traditional interests, priorities and intentions like destination's economic development and sustenance also made overtourism placed in contrary to the responsible tourism. Contradictions do exist between overtourism and its counter-reactions and within the reactions. Consumerism and control over host capital in the counter-practices continue differently but in contradicting manners with the same magnitude of profit progression. Instead of mass consumerism, elite consumerism appears turning the mobility of organised mass tour packages to the tailor-made alternative tour packages. The contradictions within paradigms of overtourism's nature, aspects, causes and consequences were thus likely. Contradictions also prevail between uncontrolled or limitless and controlled or within limit mobility and activity; goals and means; growth and effect; control of entrepreneurs on tourism capital and local community involvement, etc. It defines parallel subsistence or continuation of contradictory forces. The dialectical nature of history led to make a synthesis of the existing and newly emerging mobility phenomenon. This chapter will locate how control and decontrol or delimiting and limiting of overtourism co-exist in contradiction and reconcile the contradiction to synthesis.

This study aims at examining the contentions of the agency theory by exploring the direct relationship between environmental, social and governance (ESG) disclosure score and corporate financial performance (CFP) from the years 2016–2020. It also tests for the adaptability of slack resources theory by testing this relationship in the presence of a moderating variable (financial slack).

The study relies on the data obtained from Bloomberg database of 112 companies belonging to different sectors. It employs the use of partial least square structure equation modelling (PLS-SEM) for carrying out the empirical analysis.

The results obtained show that there exists a negative relationship between ESG and CFP of the sample firms. These results lend support to the propositions of both the agency theory. Further, the financial slack in the organizations does not ensure a firm's responsible behavior.

The paper provides important implications both from the perspective of managers as well as policymakers. The results of this study will aid the managers in reducing the instances of information asymmetry in the market, thereby tackling the issue of principle agent problems within an organization. From the policy marking perspective, the results of this study will help the regulatory authorities in implementing the necessary rules, regulations and laws that will ensure increased participation from the corporate sector in disclosing their sustainability-related information.

This study is one of its kind to explore the impact of a moderating variable on the ESG-CFP relationship in the context of an emerging economy. It also contributes to the present stream of literature by providing both a theoretical and empirical support to the propositions under consideration.