Search results

1 – 6 of 6
Article
Publication date: 23 September 2022

Shalini Srivastava, Poornima Madan, Banasree Dey, Abdul Qadir and Jones Mathew

The purpose of this paper is to assess impact of destination brand experience (DBE) on destination advocacy (DA) and to assess the role of trust and loyalty as moderators in the…

Abstract

Purpose

The purpose of this paper is to assess impact of destination brand experience (DBE) on destination advocacy (DA) and to assess the role of trust and loyalty as moderators in the relationship.

Design/methodology/approach

Data was collected from a sample of 595 tourists from destinations in India. This study used structural equation modeling and moderated regression analysis to test the hypotheses.

Findings

Results confirm the impact of all four dimensions of DBE (sensory, behavioral, affective and intellectual) on DA. Furthermore, the moderating role of loyalty and trust is established.

Research limitations/implications

The study sample is drawn from only few Indian destinations. India boasts of several different types of destinations (wildlife, adventure, heritage, etc.). Future studies may do a comparative analysis of the influence of DBE dimensions across diverse destination types.

Originality/value

Although past studies have examined the association between DBE and outcomes such as visit intentions, intention to recommend a destination, there is paucity of research that explores the direct association between DBE and DA. The uniqueness of the study lies in associating loyalty and trust as moderators in the relationship of DBE and DA.

Details

Consumer Behavior in Tourism and Hospitality, vol. 17 no. 4
Type: Research Article
ISSN: 2752-6666

Keywords

Article
Publication date: 3 July 2017

Poornima Madan and Shalini Srivastava

The purpose of this study is to examine the relationship between mentoring, managerial effectiveness and demographic variables. Being in a mentoring relationship offers a low-cost…

Abstract

Purpose

The purpose of this study is to examine the relationship between mentoring, managerial effectiveness and demographic variables. Being in a mentoring relationship offers a low-cost experiential learning, encourages diversity and inclusion, helps in expanding professional associations and boosts engagement. The use of mentoring programs can achieve this to a larger extent by making managers effective.

Design/methodology/approach

The study was administered on 350 middle-level managers, representatives of five private sector banks in Delhi/NCR. Variables in the study were assessed using validated instruments. Descriptive statistics, t-test, correlation and hierarchical regression were used for data analysis.

Findings

The study depicts that mentoring has a positive and significant impact on managerial effectiveness. The research contributed in establishing that the demographic variables (gender and marital status) positively moderate the relationship between mentoring and managerial effectiveness.

Research limitations/implications

Although the knowledge base and skillfulness of the young mangers are taken care by the way of organizational training, mentoring relationships complement it with added focus on personal directions to deal with minutiae of organizational processes. Mentors provide a critical linkage to an organization’s competitive advantage by helping expanding connections and networks of employees, and thereby, enhancing productivity which directly affects profitability. Managers and policymakers should chart out the mentoring plans, keeping in perspective the demographic variables, specially the gender of the mentee and the marital status.

Originality/value

This is a pioneer study contributing to the present reserve of knowledge and understanding of the subject by contextualizing the impact of demographic variables on mentoring and managerial effectiveness in Indian private sector banks.

Details

Gender in Management: An International Journal, vol. 32 no. 5
Type: Research Article
ISSN: 1754-2413

Keywords

Article
Publication date: 16 March 2022

Shalini Srivastava and Poornima Madan

This study aims to understand and examine the mediating role of workplace spirituality on ethical leadership and behavioral outcomes. The study used the social exchange theory and…

Abstract

Purpose

This study aims to understand and examine the mediating role of workplace spirituality on ethical leadership and behavioral outcomes. The study used the social exchange theory and social learning theory to study the underlying mechanism.

Design/methodology/approach

The data was collected from 348 frontline hotel employees of North India using convenience sampling. The study used structural equation modeling and Macro PROCESS Hayes (2017) to test the hypothesized model.

Findings

The study found a positive association between ethical leadership and organizational citizenship behavior and a negative association between ethical leadership and unethical pro-organizational behavior. Workplace spirituality mediated the relationship between ethical leadership and its outcomes.

Practical implications

The study brings out the significance of ethical leadership and workplace spirituality in enhancing organizational citizenship behavior and reducing unethical pro-organizational behavior.

Originality/value

There is a paucity of research done on the mediating role of workplace spirituality in understanding its significance in aligning ethical leadership and behavioral outcomes. Hence, the authors attempt to address this gap by understanding the role of workplace spirituality and its association with ethical leadership, unethical pro-organizational behavior and organizational citizenship behavior among the employees of the hotel industry.

Article
Publication date: 26 March 2024

Seep Sethi and Poornima Madan

Undertaking the theoretical lens of “The need to belong” theory, the present study intends to explore the aftermath of internal whistleblowing and the behavioral outcomes that…

Abstract

Purpose

Undertaking the theoretical lens of “The need to belong” theory, the present study intends to explore the aftermath of internal whistleblowing and the behavioral outcomes that follow by linking it to the literature on workplace ostracism, loneliness and intentions to quit.

Design/methodology/approach

The respondents were hotel employees in the Delhi NCR region of northern India. A hypothesized sequential mediation model was tested on a sample of employees from a hotel using a three-wave time-lagged multistudy design.

Findings

The findings of the study established that internal whistleblowing leads to intentions to quit via workplace ostracism and loneliness at work.

Originality/value

The unique contribution of this study lies in understanding the underlying mechanisms and discussing the behavioral outcomes that follow post-whistleblowing. HR managers need to develop a work environment that protects whistleblowers and has a zero-tolerance policy against employees engaging in any form of retaliation or unethical business practices. Managers must be more proactive and sensitive to the social cues that will make them aware of the presence of acts of ostracism. Upon encountering such acts, managers can consider counseling employees engaging in such unhealthy practices.

Details

Employee Relations: The International Journal, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 0142-5455

Keywords

Article
Publication date: 30 November 2022

Shalini Srivastava, Bindu Chhabra, Poornima Madan and Geetika Puri

The study aims to attempt to investigate the mediating role of fear-based silence (FBS) and moderating role of personality in the relationship between workplace bullying (WPB) and…

Abstract

Purpose

The study aims to attempt to investigate the mediating role of fear-based silence (FBS) and moderating role of personality in the relationship between workplace bullying (WPB) and workplace withdrawal (WW) in hotel industry.

Design/methodology/approach

Drawing upon conservation of resources theory, two waves approach was used to collect data from 263 hotel employees in India. Partial Least Squares (PLS) based Structural Equation Modeling (SEM) was used to analyse the data.

Findings

Fear based silence was seen to mediate the relationship between WPB and WW. Further, proactive personality moderated the relationship between FBS and WW.

Practical implications

The present study has vital implications for practitioners, academicians and policy makers. Executives must take cognizance of incidences of WPB and take on well-timed actions to curb it altogether. Taking into consideration the significance of resources in mitigating the adverse impacts of WPB, organizations must try to promote conditions necessary for that resource acquisition.

Originality/value

This is the first study to examine FBS as a mediator in the relationship between WPB and WW.

Details

Journal of Organizational Effectiveness: People and Performance, vol. 10 no. 2
Type: Research Article
ISSN: 2051-6614

Keywords

Article
Publication date: 31 March 2022

Shalini Srivastava, Sajeet Pradhan, Lata Bajpai Singh and Poornima Madan

The present study aims to investigate the direct and indirect relationship between abusive supervision (AS) and employees’ intention to quit (ITQ) and employee misconduct (EM)…

Abstract

Purpose

The present study aims to investigate the direct and indirect relationship between abusive supervision (AS) and employees’ intention to quit (ITQ) and employee misconduct (EM). Though the direct relationship was investigated in past studies; however, the indirect effect of the said relationships via workplace ostracism (WO) and the interaction effect of resilience on the direct relationship based on the conservation of resource theory and social exchange theory were hardly explored.

Design/methodology/approach

The data was collected through a cross-sectional survey using standardized measures. In the current study, the responses from 575 respondents were analysed using partial least squares structural equation modeling to test the hypotheses.

Findings

The study’s findings stressed that AS positively affects an employee’s ITQ and EM. WO was found to be a significant mediator and resilience as a significant moderator for AS, ITQ and EM relationships.

Originality/value

The study is one of the few studies in the Indian context linking AS to ITQ and EM in the presence of WO as a mediator and resilience as a moderator.

Details

International Journal of Conflict Management, vol. 33 no. 4
Type: Research Article
ISSN: 1044-4068

Keywords

1 – 6 of 6