Search results

The purpose of this study is to reveal the research trends in guest experiences of service robots in the hospitality industry.

In this study, a review was carried out on the Web of Science (WoS) database with the assistance of bibliometric analysis techniques. Cluster analysis was also employed for this to group important data to determine the relationships and to visualize the areas in which the studies are concentrated. The thematic content analysis method was used to reveal on which customer experiences and on which methods the focuses were.

On the subject of experiences of service robots, the greatest number of publications was in 2021. In terms of country, China has come to the fore in the distribution of publications. As a result of thematic content analysis, it was determined that the leading factor was the main dimension of emotional experience. In terms of sub-dimensions, social interactions attracted more attention. Most of the studies discussed were not based on any theory. Apart from these, the Technology Acceptance Model (TAM), the Service Quality Model (SERVQUAL) and Perceived Value Theory (PVT) were featured more prominently among other studies.

In this study, only the WoS database was reviewed. In future studies, it would be possible to make contextual comparisons by scanning other databases. In addition to quantitative research designs, social dimensions may be examined in depth following qualitative research methods. Thus, various comparisons can be made on the subject with mixed-method research designs. Experimental research designs can also be applied to where customers have experienced human-robot interactions (HRIs).

In the hospitality industry, it is critical to uncover every dimension of guests' robot acceptance. This study, which presents the current situation on this basis, guides future projections for the development of guest experiences regarding service robots in the hospitality industry.

The purpose of this study is to present the academic pattern of project-based studies on the Lean Six Sigma (LSS) approach in a comparative manner in the context of Turkey.

Focusing on the context of Turkey, a detailed search was conducted at the National Thesis Center of Turkey, and on Google Scholar between November 28 and December 15, 2021, using the keywords “Lean Six Sigma” and “Lean 6 Sigma” in both Turkish and English. As a result of this search, no conference proceedings on the subject were found. However, 25 postgraduate theses and 19 articles were accessed. It was determined that ten of the 19 articles were produced from these theses. It was observed that nine of the 25 postgraduate theses contained conceptual analyses. At this point, it was concluded that the project-based theses conducted in the context of Turkey provided the necessary representation on the subject. Therefore, the 16 postgraduate theses that had been accessed constituted the sample of the study. These 16 theses were subjected to a comprehensive evaluation with the systematic analysis design, with descriptive content analysis being used as the data analysis tool of the research. In this context, the theses were examined using parameters such as type, number, year, university, institute, department, discipline, original language and title of advisor. Other parameters used were purpose, industry, duration, team, results, tools and techniques of the LSS projects mentioned in the theses.

It was determined that the number of postgraduate theses on LSS was low in number, with only one study having been performed at the doctoral level, and most studies having been produced in 2019. In addition, it was observed that the subject had been studied by different universities, institutes, disciplines and departments with the LSS spreading to different academic disciplines. Most of the relevant theses were written in Turkish, and it has been determined that these theses were mostly carried out under the supervision of academicians with the title of assistant professor. It was also found that the purposes of the theses, the tools used throughout the process and the results obtained were per the LSS spirit. On the other hand, it was determined that the duration of the project and the composition of the team members would vary due to the diversity of features that make the internal dynamics of the projects clear.

The research revealed the academic pattern of the project-based studies on the LSS in the Turkish context. The use of systematic review design and descriptive content analysis as data analysis tools in the research is an important initiative. While the uniqueness of the studies carried out on such a practical subject cannot be discussed, the holistic approach of these studies increases the contribution value of the research. At this point, this study is considered to be especially valuable for an understanding of LSS research in country-specific conditions. In this aspect, it is an aim of the aforementioned research to become a resource for researchers and practitioners interested in LSS, with this research providing a basis for making contextual comparisons in the future.

Organizational Behavior.

This case is suitable to be used in advanced undergraduate and MBA/MSc level.

This case highlights the problems and prospects of World Wildlife Fund (WWF)-Turkey’s Green Office program initiative. Green Office is an environmental management system developed by WWF-Finland 15 years ago and currently operates in China, Latvia, Pakistan, and Turkey in more than 200 organizations. The objectives of the program are to reduce the ecological footprint of the offices, decrease the negative impact of everyday operations at work, motivate and educate the employees to behave environmentally friendly, increase environmental awareness, reduce emissions, and save energy. WWF-Turkey runs the program since 2011, and it aims to influence and inspire people and businesses to address threats to nature and protect it for the sake of present and future generations. To be considered as a Green Office, an organization needs to comply with three main criteria: (1) consumption of natural resources (i.e., heating–cooling, office stationery, transportation, electricity, water, paper, and food consumption), (2) activities (i.e., purchase, cafeteria, cleaning services, waste management, building maintenance), and (3) increase in employees’ awareness. Accordingly, Green Office helps to determine concrete goals by systematically assessing the office resources and create their environmental management system. This case discusses the core essence of the Green Office program, the steps followed in implementing the program, as well as its benefits and challenges of being a Green Office.

The objective of this case is:

• to illustrate WWF-Turkey’s Green Office program initiative and

• to make students understand how a non-governmental organization (NGO) can foster green organizational behavior and embrace socially responsible business practices.

to illustrate WWF-Turkey’s Green Office program initiative and

to make students understand how a non-governmental organization (NGO) can foster green organizational behavior and embrace socially responsible business practices.

Aviation Logistics and Management, Organization Management.

This case is suitable to be used in advanced undergraduate and MBA/MSc level.

This case highlights the challenges of obtaining “Green Organization” certification process of ICF Airports Antalya. The Directorate General of Civil Aviation (DGCA) has initiated a Green Airport project in 2009. The aim of the project is to promote the systematic reduction and, where possible, elimination of the environmental impacts of airport operation. Organizations are required to establish, implement, document, and maintain an environmental management system (EMS) in accordance with the current version of the TS EN ISO 14001 EMS Standards. An annual Greenhouse Gas Inventory Report is required to be prepared in accordance with the TS EN ISO 14064-1 standard, and Greenhouse Gas Inventory Report must be verified by the TSE in accordance with TS EN ISO 14064-3 standard. When an organization meets these requirements, DGCA grants the organization a “Green Company” certificate, which allowed a 20% discount on the extension fee of authorization documents and licenses. Although ICF Airports Antalya faced several challenges, it was issued “Green Organization” certificate by the DGCA in 2010 and finally became 19th greenest airports in the world.

This case illustrates the following:

• the process of Green Company certification in aviation sector;

• the ways to handle challenges of the green organization certification process; and

• the needs for engaging stakeholders in environmental initiatives.

the process of Green Company certification in aviation sector;

the ways to handle challenges of the green organization certification process; and

the needs for engaging stakeholders in environmental initiatives.