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Article
Publication date: 31 January 2022

Ümit Şengel, Merve Işkın, Mustafa Çevrimkaya and Gökhan Genç

Since the first moment of the pandemic, national and international travel restrictions are in place to reduce human mobility. This actual situation makes the tourism industry one…

Abstract

Purpose

Since the first moment of the pandemic, national and international travel restrictions are in place to reduce human mobility. This actual situation makes the tourism industry one of the areas most affected by the pandemic. Many microeconomic factors (households and firms) were adversely affected by the pandemic, and this situation brought about macroeconomic contraction. Naturally, governments seek to sustain production and employment by offering financial packages to reduce the negative economic effects of the pandemic. Given such information, the study aims to examine the financial policies implemented by countries to support the tourism industry during the pandemic period.

Design/methodology/approach

Content analysis, which is a technique of qualitative research method, was applied in the analysis process of the data. Assessments were made based on data published by the United Nations World Tourism Organization (UNWTO) on the financial and monetary policies implemented by countries to support the tourism industry. The data were analyzed using the MAXQDA qualitative analysis program.

Findings

According to the results of the study, countries support the tourism industry financially in terms of credit and liquidity. Also, tourism investments are encouraged by tax breaks and low interest rates.

Originality/value

It is aimed to determine what issues the financial and monetary policies published by the UNWTO focus on to solve the problems in the tourism sector. In this way, it is thought that the study will reveal the problems experienced by tourism enterprises during the pandemic period with a holistic perspective.

Details

Journal of Hospitality and Tourism Insights, vol. 6 no. 4
Type: Research Article
ISSN: 2514-9792

Keywords

Article
Publication date: 24 February 2022

Ümit Şengel, Gökhan Genç, Merve Işkın, Mustafa Çevrimkaya, Burhanettin Zengin and Mehmet Sarıışık

This study aims to investigate the effect of tourists' anxiety levels regarding pandemic on their intention to travel and intention to destination visit as a reflection of risk…

1405

Abstract

Purpose

This study aims to investigate the effect of tourists' anxiety levels regarding pandemic on their intention to travel and intention to destination visit as a reflection of risk perception.

Design/methodology/approach

This study employed a quantitative research design. Multivariate statistical methods were used because they predict cause and effect relationships. The data collection process was completed in 32 days between March 20 and April 20, 2020. Smart-PLS software was used for data analysis.

Findings

According to the study results, the level of concern tourists have about the COVID-19 outbreak directly affected their intention to travel and indirectly affected their intention to visit destinations.

Research limitations/implications

According to the results of the study, people's anxiety levels about COVID-19 will negatively affect their travel behavior after the pandemic. Such results suggest that when potential travelers' pandemic-induced anxiety levels increase, their travel intention after the pandemic will decrease. In addition, there is a positive relationship between people's intention to travel and post-COVID-19 touristic visit intentions. Therefore, as people's travel intentions increase, so do their destination visit intentions. Another important theoretical implication of this research is that people's pandemic-induced anxiety levels have been shown to negatively affect their destination visit intention through the mediating variable of travel intention.

Practical implications

A multidimensional and stakeholder engagement process needs to be followed to decrease the influences of the pandemic on destinations. Destination management organizations (DMOs) can take an active role in crisis periods to encourage stakeholder participation while attracting tourism demand in the post-COVID-19 era.

Originality/value

This study is important for its topical relevance and for providing specific theoretical and practical implications concerning tourists' travel behavior.

Details

Journal of Hospitality and Tourism Insights, vol. 6 no. 2
Type: Research Article
ISSN: 2514-9792

Keywords

Article
Publication date: 15 December 2020

Ümit Şengel, Mustafa Çevrimkaya, Gökhan Genç, Merve Işkın, Burhanettin Zengin and Mehmet Sarıışık

This study examines the relationship of COVID-19 with the tourism industry in the context of news coverage. More specifically, this study analyzes the relationship between…

3047

Abstract

Purpose

This study examines the relationship of COVID-19 with the tourism industry in the context of news coverage. More specifically, this study analyzes the relationship between COVID-19 and subsectors of tourism throughout different periods of the pandemic.

Design/methodology/approach

Qualitative research techniques were applied, and content analysis used, to analyze the collected data. The news contents obtained cover two one-week periods: March 5–12, 2020, and April 5–12, 2020. The content analysis method and MAXQDA program were used to analyze the data.

Findings

The research findings reveal that tourism and news related to COVID-19 were heavily connected with the travel industry during March 5–12, 2020, with concentrations slightly favoring the hospitality industry. In the period of April 5–12, 2020, the strong relationship between tourism and travel continued. During the latter period, the hospitality and the events industries were both subjects of relevant news.

Research limitations/implications

This study examined the news during a short period of time. In addition, the sample of the study does not represent all news in all media. Examining different media outlets and different news cycles may produce different results.

Originality/value

This is one of the first studies to examine the relationship between the pandemic and the tourism industry from a macro perspective in the context of news coverage. The study provides implications for policy-makers, tourism planners and industry.

Details

Journal of Hospitality and Tourism Insights, vol. 5 no. 1
Type: Research Article
ISSN: 2514-9792

Keywords

Open Access
Article
Publication date: 11 April 2022

Ümit Şengel, Gökhan Genç, Merve Işkın, Mustafa Çevrimkaya, Ioannis Assiouras, Burhanettin Zengin, Mehmet Sarıışık and Dimitrios Buhalis

The COVID-19 pandemic, which appeared in China in late 2019, has affected the world psychologically, socially and economically in 2020. Tourism is one of the areas where the…

3142

Abstract

Purpose

The COVID-19 pandemic, which appeared in China in late 2019, has affected the world psychologically, socially and economically in 2020. Tourism is one of the areas where the effects of COVID-19 have been felt most clearly. The study aims to determine the effect of negative problem orientation (NPO) and perceived risk related to the COVID-19 pandemic on travel and destination visit intention.

Design/methodology/approach

This study employed a convenience and probabilistic sampling method for collecting data from 531 respondents using an online questionnaire. Partial least square structural equation modeling (PLS-SEM) was used for testing research model.

Findings

According to the findings, NPO and perceived risk related to the pandemic were found to have direct and indirect effects on the travel behavior of tourists. The results of this research provide theoretical and practical implications for hospitality and travel businesses on topics such as the psychological effects of the pandemic and the travel behaviors of tourists.

Originality/value

It is estimated that the pandemic will also affect tourist behavior due to its effects on human psychology. For this reason, a study conducted in the context of tourist behavior theories is expected to contribute to the literature, managers and future of the tourism.

Details

Journal of Tourism Futures, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2055-5911

Keywords

Article
Publication date: 8 April 2024

Mustafa Çevrimkaya, Şenol Çavus and Ümit Şengel

This study aims to test the complaints of tourists who visit five-star hotels in Antalya, Turkey, on those same hotels’ websites.

Abstract

Purpose

This study aims to test the complaints of tourists who visit five-star hotels in Antalya, Turkey, on those same hotels’ websites.

Design/methodology/approach

In the study, the data were collected with qualitative methods but analyzed with the mixed analysis method. In this context, the authors collected 1,012 comments on the website between 2016 and 2019.

Findings

According to the results of the study, the most intense complaints were found to be concentrated in categories such as ambience, food and staff.

Originality/value

First of all, it is thought that it will make an important contribution to the literature, since different methodologies are adopted in the study. In addition, online shares, evaluations and comments produce positive or negative results for the destination or business in question. It is necessary to closely monitor such activities in electronic environments, as they may have negative consequences, thus revealing the need to take corrective or preventive measures. For this reason, the research is important in terms of not having such a large-scale study in the literature and contributing to the hospitality industry.

Details

International Journal of Tourism Cities, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 2056-5607

Keywords

Article
Publication date: 19 July 2022

Erfan Moradi, Mohammad Ehsani, Marjan Saffari and Rasool Norouzi Seyed Hosseini

This paper aims to identify factors that affect the sports tourism destination's competitiveness on a small island. Hence, this study looks at and evaluates these factors. The…

Abstract

Purpose

This paper aims to identify factors that affect the sports tourism destination's competitiveness on a small island. Hence, this study looks at and evaluates these factors. The study then comes up with a model that clarifies the interrelationships between these factors.

Design/methodology/approach

The authors broke down the data analysis process into three steps. The first step was to conduct a literature review and use industry and academia experts' help to determine the essential aspects (fuzzy Delphi method). Then, a hierarchical model was developed, and the factors were categorised using the interpretive structural modelling (ISM) approach. Factors' driving and dependency power were also determined using MICMAC analysis.

Findings

This work has identified 13 key factors related to the sports tourism destination's competitiveness on a small island. For a small island like Kish Island, the two independent variables (government support and destination political stability) that define the institutional framework for the destination are most important. Building corresponding competitive and support strategies to address these two independent variables is thus beneficial.

Research limitations/implications

The research's results provide decision-makers, practitioners, and researchers with new insights into the hierarchical model of determinants. The study will fill the existing gap between theory and practice.

Practical implications

Sports tourism destination managers on small islands may benefit from the proposed model since the model will enable them to organise the managers' priorities better to enhance the managers' destinations' competitiveness and provide tourists with a more accurate depiction of the destination.

Originality/value

According to the authors' knowledge, the research design presented in this article has provided the first attempt to hierarchical analyse these factors and develop a model for sports tourism destination competitiveness on small islands and destinations with less-developed economies. This study fills the gap in the destination competitiveness and sports tourism literature by not only identifying the key influencing factors but also examining the interactions between these factors and providing empirical evidence supporting their relationships.

Details

Journal of Hospitality and Tourism Insights, vol. 6 no. 3
Type: Research Article
ISSN: 2514-9792

Keywords

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