Search results

Purpose: The purpose of this chapter is to explore the current usage of robots, artificial intelligence and service automation in travel agencies (TA) and tourist information centres (TIC), and to provide insights about the future deployment of those technologies in the operations of travel agencies and tourist information centres

Design/methodology/approach: The chapter makes a review of travel agencies’ operations in the context of tourist consumer behaviour and then explores the current technologies utilized by TAs and TICs. There are forecasts about the future development of technologies in the TAs, discussing emerging issues and challenges, and final implications with concluding thoughts.

Findings: TA and TIC have incorporated a lot of automated technologies in their operations by numerous software applications; AI is still to proliferate and further excel, and the whole customer interaction tends to take place almost entirely in the digital space.

Research implications: TAs will continue to develop B2C or B2B software to increase their distribution efficiency and footprint through powerful computing capabilities, user-friendly systems, transparency, low fault rate, ease of search and real-time confirmation; virtual and augmented realities will become a standard. Back office tedious tasks and processes will be eliminated by the right software, which will further reduce the paper flow, increase cost-effectiveness and leverage the human involvement in the ordinary procedures of filing, reporting, administering, and analysing data

Social implications: The advance of technologies has certainly empowered the end customers, making them not only informed, but also more engaged. Consequently, the future technological development in TAs operation will focus on higher personalization, but at the expense of higher standardization of technologies.

Originality/value: TAs have certainly embraced technology integration as the only pathway to remain competitive and viable. The future development of RAISA in TAs seem to progress to full automation and AI integration where appropriate. The most challenging obstacles connected with technology introduction in TAs seem to be legal regulations, personal data protection, security issues and technical compatibility, but also moral issues like ethics and cultural understanding.

To propose a conceptual paradigm for unifying concepts of material, living and spiritual nature, based on the natural philosophy of Gregory Bateson and the more formal relational theories of Robert Rosen.

The paper combines Bateson's natural philosophy with the relational meta‐theory of Robert Rosen to develop the world view we believe Bateson argued for. It shows that the assumptions of this view correspond with Vedic philosophy. An integral view of nature that can underlie mechanistic and relational science is provided.

Bateson's natural philosophy can be interpreted in terms of Rosen's relational concepts to provide a unifying view of nature based on information entailments. This is described in terms of an irreducible complementarity between abstract and material aspects of nature (corresponding to Bateson's “mind and nature”) that forms a causally effective, or “necessary” unity. Encoding and decoding relations correspond with Bateson's ideas of patterns and information. The general application of this view suggests a reality not unlike the “immortal luminous being” described in the Vedas and Upanishads of India.

The paper shows why the dualistic/mechanistic view of nature is inadequate for understanding living systems and natural complexity. It describes a more general foundation from which living and generative aspects of nature can be studied. This corresponds with the Vedic concept of intrinsic value (divinity) in nature, and lends support to deep ecology ethics. As Bateson argued, the relational view can be an ethical instrument, leading away from conflict as to understand better the roots of interconnectedness.

The purpose of this paper is to investigate the role of the Maya-descent souvenir vendors in sustaining the socio-cultural heritage of Chichen Itza, a United Nations Educational, Scientific and Cultural Organization (UNESCO) World Heritage Site (WHS). The study aims to understand the souvenir vendors’ social and economic position within the diverse stakeholder groups involved in the tourist attraction and their impact on visitors.

The exploratory study applied a combination of unobtrusive participant observation and photography methods conducted throughout the site’s monuments. The data were complemented with an analysis of social media comments posted by the WHS visitors.

The findings revealed that the excessive retail presence throughout the site, coupled with the souvenir vendors’ continual harassment, have negatively impacted the patrons’ visiting experience. The vendors’ retail activity was not regarded as culturally authentic and did not contribute to the socio-cultural sustainability of the host community.

The findings may lack generalization, and consequently, additional research is necessary to test the propositions presented, both at Chichen Itza and other WHS.

The paper recommends adopting new reforms that will benefit all stakeholders involved with the site’s operation, including negotiating culture, identities and “being Maya” within the contemporary Mexican society. Re-evaluating all stakeholders’ socio-economic benefits and securing the government’s control of the site were also recommended.

This study presents a unique case study approach that reports the tactics adopted by the souvenir vendors at the WHS site. The conversion of culture and heritage into purely economic values coupled with political power might impact the long-term sustainability of the site.

To provide a glimpse into Gregory Bateson's thought processes about addiction and learning.

This piece is a combination of a transcribed and edited lecture called Civilizations and addiction II, and a previously unpublished piece from the Angel's Fear manuscripts, “Definition of Addiction.”

Addiction is examined as a relationship between two or more entities.

This paper may provide a different and more integrated understanding of addiction. It may also lead to further research, into re‐thinking the nature addiction, and subsequent courses of action to get through addictive situations.

This paper forms a valuable insight into numerous current cultural, social and individual issues dealing with addiction, and achieving higher levels of learning.

To summarize the shocks and stresses that peasants in Mexico have been subjected to since the 1940s and to examine the responses of sons of peasants working as semi-informal beach vendors in Cabo San Lucas as to what they define as the worst problems of the peasantry in their hometowns.

This chapter offers an analysis of the responses of 32 sons of peasants interviewed on Medano Beach in Cabo San Lucas in October of 2012 partially as concerns whether they would like to be peasants themselves and as to what they define as the worst problems of the peasantry in their hometowns.

Twenty-five of the thirty-two vendors interviewed would be happy to be peasants. According to all of the vendors, the overwhelming problems facing the peasantry were primarily droughts or floods (related to climate change) and lack of government aid (related to neoliberalization).

The peasantry in Mexico is being and has been marginalized both by a number of stresses and shocks, currently identified by some of those at risk as factors related to climate change and neoliberalization.

The present study aims to investigate the influence of key factors on the success of women micro-entrepreneurs in select states of India.

An empirical study is carried out to understand the influence of the psychological, socio-cultural, skill and resource-related factors on the success of women entrepreneurs. To achieve the set goal, a comprehensive questionnaire is developed for collecting data and is analyzed using the t-test, the chi-square test and structural equation modeling.

The proposed model is validated using structural equation modeling, and the fitness values indicate that the model is fit to explain the entrepreneurial success of women entrepreneurs in India.

The result advocates that the participation of women entrepreneurs may be increased to not only improve national growth but also empower women in India.

In the context of the women micro-entrepreneurs, no such study covering such a vast area of India has been carried out.