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This contribution describes the urban freight structure in the Zurich area, the possibilites and the potential for rail and intermodal transport. It contains results from studies made for the authorities of the city and the canton of Zurich and also from European research projects. It also notes supporting measures and framework conditions to reach a modal shift from road to rail based transport.

Addresses the problem of psychotherapy coming to understand itself formally as a conversation in which healing of distortions and breakdowns in communication occurs. The paper proposes making concepts the basis for the psychotherapy conversation by linking psychotherapy to second‐order cybernetics and utilizing Pask’s conversation theory. The first part describes cybernetics as the context for the study of the distortions and breakdowns in communication. The second part discusses conversation theory as a formal description of the procedures of psychotherapy, as a way to converse in psychotherapy, as a way to talk about psychotherapy and as a way to change the conversation of psychotherapy. The final part discusses four distinctive characteristics of the evolving conversation of psychotherapy where psychotherapy composes itself as a conversation. These characteristics are what psychotherapy is (its definition), what it is about (its object), how it proceeds (its methods), and what it is for (its value).

This study aims to examine the relationship among nonverbal customer-to-customer interactions (CCIs), positive and negative emotions, customer satisfaction and loyalty intentions.

The conceptual model that was developed using the stimulus-organism-response theoretical framework was tested using a sample of 583 consumers.

The results show that kinesics and paralanguage positively affect customers’ positive emotions while proxemics, paralanguage and physical appearance negatively influence their negative emotions. Further, both positive and negative emotions are found to have significant impacts on customer satisfaction and loyalty intentions.

Theoretically, this study not only contributes to the existing servicescape and customer experience literature but also expands nonverbal interaction research in the hospitality management field. However, results may have limited generalizability to other service settings and other cultural contexts.

This study is one of the first to investigate the impact of nonverbal CCIs on service experiences.

With the holistic approaches of Industry 4.0, products, services, standards, and application techniques have been improved. This digitalization era has not only impacted the production and service dynamics, but also added advanced dimensions to logistics and supply chain management. According to the current world standards, consumer behavior makes the logistics and supply chain processes more challenging. Especially during the COVID-19 outbreak, logistics and supply chain operations became more crucial for the firms, as most consumers have tended toward online shopping while they are in lockdown. Therefore, the competitive environment today enables firms to adapt the technologies and approaches of Logistics 4.0 and smart/digital supply chain, as they must respond to consumers' demands quickly. Moreover, firms need to have strong relations with their supply chain partners via these technologies. The technologies such as the Internet of Things (IOT), cyber-physical system, Big Data, and cloud computing help to change the fundamentals of logistics and supply chain and improve processes for all industries. This study aims to analyze the transformation of traditional logistics and supply chain activities into Logistics 4.0 and smart/digital supply chain. Primarily, we hope to analyze the existing studies by investigating the concept of Logistics 4.0 within Industry 4.0 dynamics. As firms develop their logistics operations, their supply chain processes will be shaped by the technologies and applications, and this situation also leads us to find out the importance of smart or digital supply chain operations. Discussing the potentials of smart or digital supply chain also lets us to reveal how companies handle their logistics operations during the COVID-19 period.

Contemporary emphasis on language and communication in mental health research and practice establishes the need for a communication model that addresses the variety of contexts – institutional, social, and cultural – in which attribution of mental disorders, treatment, and recovery occur. A ‘triadic’ approach to communication considers sufferers’: (1) transactions with environmental circumstances; (2) interpretive engagement with symbolic/discursive resources; and (3) relational interactions with others. Foundations for the model derive from pragmatism, systems theory, and theories of dialogue. A brief case study of depressive illness illustrates the value of the model. Implications for the organization of professional expertise in mental health fields are discussed.

The purpose of this paper is to consider the relevance of the literature of cybernetics for a positive psychology approach to dyslexia.

A selective bibliography is presented, which reflects the exchange of ideas between the authors, two of whom work in the field of psychology, one in educational cybernetics and the other in information systems.

Examination of the literature suggests that there is scope for the application of positive psychology to dyslexia. In the cybernetic literature there is little direct discussion of either positive psychology or dyslexia. However, these areas are linked by the themes of self-steering systems and of levels of learning. Cybernetics identifies systemic constraints and therapeutic approaches which can inform the use of positive psychology techniques with dyslexics.

The paper documents the relevance of cybernetic analysis to the self-regulation carried out by dyslexics, and in so doing also enriches discourse on dyslexia in the field of psychology. The paper will be of value to those carrying out research into dyslexia, and to those who are supporting or working alongside people with dyslexia.

Nonverbal communication comprises a core element of the interactions between leader and follower. Nevertheless, there is limited empirical attention regarding the impact of nonverbal cues on followers’ attitudinal outcomes. The purpose of this paper is to contribute to this gap by linking a salient form of nonverbal communication, kinesics, to an under-researched leader-follower relationship outcome, that is relational identification (RI) with the supervisor. In doing so, the authors also highlight the mediating role of leader-member exchange (LMX) in the aforementioned relationship.

The authors conducted two studies in different countries. Moreover, the authors examined the hypotheses using hierarchical regression and bootstrap analysis.

As hypothesized, the present results showed that kinesics have both a direct and an indirect effect, through LMX, on RI with the supervisor.

To the best of authors’ knowledge this is the first study that links a form of nonverbal communication to both LMX and RI.

“No climate change, no climate refugees”. On the basis of this theme, this paper aims to propose a method for undertaking the responsibility for climate refugees literally uprooted by liable climate polluting countries. It also considers the historical past, culture, geopolitics, imposed wars, economic oppression and fragile governance to understand the holistic scenario of vulnerability to climate change.

This paper is organized around three distinct aspects of dealing with extreme climatic events – vulnerability as part of making the preparedness and response process fragile (past), climate change as a hazard driver (present) and rehabilitating the climate refugees (future). Bangladesh is used as an example that represents a top victim country to climatic extreme events from many countries with similar baseline characteristics. The top 20 countries accounting for approximately 82 per cent of the total global carbon dioxide (CO₂) emissions are considered for model development by analysing the parameters – per capita CO₂ emissions, ecological footprint, gross national income and human development index.

Results suggest that under present circumstances, Australia and the USA each should take responsibility of 10 per cent each of the overall global share of climate refugees, followed by Canada and Saudi Arabia (9 per cent each), South Korea (7 per cent) and Russia, Germany and Japan (6 per cent each). As there is no international convention for protecting climate refugees yet, the victims either end up in detention camps or are refused shelter in safer places or countries. There is a dire need to address the climate refugee crisis as these people face greater political risks.

This paper provides a critical overview of accommodating the climate refugees (those who have no means for bouncing back) by the liable countries. It proposes an innovative method by considering the status of climate pollution, resource consumption, economy and human development rankings to address the problem by bringing humanitarian justice to the ultimate climate refugees.