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Drawing on resource and capability theory, this study aimed to analyze the relationship between the dynamic capabilities (DC), the knowledge management (KM) process (KMP) and results in customers and people. More specifically, the study argues that the KM process mediates the relationship between DC and the results outlined above. In addition, a predictive analysis is carried out that demonstrates the relevance of the KM process in the model.

The study sample is made up of 118 Spanish organizations that have some kind of recognition of excellence awarded by the European Foundation for Quality Management (EFQM). Partial least squares methodology is used to validate the research model, the hypothesis testing and the predictive analysis.

The results show that organizations which leverage the DC through the KMP improve customer and people outcomes. Moreover, the predictive power is higher when the KMPmediates the relationship between the DC and the results.

There is no consensus in the literature on the relationship between DC, KM and performance. Moreover, there are also not enough papers that study KM or DC through the dimensions that define these constructs or variables. Given this need, this work considers the KMP according to the stages of knowledge creation, storage, transfer and application. Similarly, DC is dimensioned in sensing, learning, integrating and coordinating capabilities. These, as reconfigurators of knowledge assets, influence the KMP. Accordingly, the empirical model connects these knowledge domains and analyses their link to outcomes.

The purpose of this paper is to examine how satisfaction is generated towards e-learning platforms.

This work aims to analyse the differences in the functioning of the model that explains how satisfaction is generated among users of e-learning platforms if expectations are measured before entering into contact with the service or afterwards. The statistical analysis was completed by developing a structural equation model using the SmartPLS 2.0.M3.

The results show that, if the expectations are measured before entering into contact with the good or service, disconfirmation plays a major role in the model. If the expectations are measured after entering into contact with the good or service, the main role is played by expectations in the model. Of the variables included, perceived usefulness and effort expectancy affect satisfaction, not thus enabling conditions and social influence.

The authors study the difference between the results obtained when using the cross-sectional design, where all the variables are mediated once the consumer has entered into contact with the good or service, and the half-longitudinal design, where expectations are measured beforehand.

The high content of unsaturated fatty acids and the elevated presence of bioactive compounds make pistachio oil a healthy product with great commercial potential. One of the primary constraints for its production is the lack of information regarding oil extraction from an industrial perspective. The purpose of this paper is to ensure the success of pistachio oil production at a commercial scale, attention should be paid to the effect of the main extraction procedures on the characteristics of oil, the consumer acceptance of these oils and their production cost.

Comparison and evaluation of the physicochemical and sensory characteristics and production cost of oil extracted using two different production lines (hydraulic press and screw press) are considered here.

Slight differences were found in the physicochemical analysis, but significant differences were identified in the sensory analysis. Consumer judges preferred the oil extracted with the hydraulic press. According to production costs, the break-even value that makes screw press extraction sustainable is €70.4 per litre, while for the hydraulic press it is €91.0 per litre, mainly due to a lower extraction yield and the longer extraction time required. As production costs of both methods are high, pistachio oil quality should prevail, making the use of the hydraulic press more advisable.

Although significant research has been conducted to analyse pistachio oil composition and nutritional value, little attention has been paid to differences that appear regarding consumer preferences and production costs depending on the production method used. This paper provides a comprehensive approach to high-quality pistachio oil production from an industrial perspective.

Almond oil is a gourmet product with functional food characteristics owing to its high almond oil content and high nutritional quality. One of the primary constraints on its production is the lack of information regarding oil extraction from an industrial perspective, including by-products generation.

The performance, quality and composition characteristics were analyzed, both from the physical-chemical and organoleptic point of view, of the almond oils obtained through two pressure systems: screw press (SP) and hydraulic press (HP). To ensure the success of almond oil production at a commercial scale, in this work, an economic study of the costs of the process was carried out as a complementary part of optimizing the production of virgin almond oil.

Physicochemical analysis showed little difference, just in total sterols (HP 2069, SP 2153) and some quality indexes (K232: HP 1.63, SP 2.13; peroxide index: HP 1.74, SP 0.95), in contrast to sensory analysis. Consumer judges valued roasted almond oil extracted using a HP the best. The production cost of the oil extracted with the SP was €23.05/l. With the HP it was €25.13/l, owing to the lower oil yield in the extraction. The most expensive treatment was for the HP with toasted almonds (€27.76/l), owing to the greater need for processing.

Production costs derived from the method used have received little attention. This paper presents data that allow for the transference between academic and industrial ambit and their economic viability.

The purpose of this paper is to investigate the unexplored part of the historical evolution of travel agencies in Spain, from the end of the 20th century to the 21st century. When examining promotion strategies, the study focuses on the change in marketing and public relations strategies based on the incorporation of information and communication technologies and, in particular, the use of the internet.

This study draws on a qualitative analysis of the different strategies used by traditional agencies and online agencies in Spain from the mid-19th century to the present. This analysis shows how traditional communication strategies survived at the beginning of the 21st century, together with other more innovative ones, while some disappeared, being eliminated by the new online travel agencies, which created a particular conception of marketing and communication. This paper is divided into the following parts: the introduction; the beginnings of travel agency promotion in the 20th century; the evolution of promotion in travel agencies since the late 20th century; communication innovation at the beginning of the 21st century; online travel agencies; and conclusions.

This study shows that although online agencies did not manage to position themselves with a large turnover, they generated advantages and sharpened their imagination to create a new, more economical advertising model, eliminating the costs of public relations and advertising campaigns. In addition, they allowed clients to have greater independence when making their reservations, while enabling them to monitor the tastes of potential and real clients and add blogs so that consumers could express their degree of satisfaction with the product or services provided by the agency.

The focus of attention is the travel agency sector in Spain and, more specifically, communication. Studies on travel agencies and their marketing have been very scarce and partial, impeding professionals in the tourism sector from having a broad vision to direct their promotional and public relations actions. The originality of this article lies in its making a comparison between two different visions of tourism marketing and, specifically, of travel agencies, that is, the traditional vision and the innovative one. It thus helps all professionals in the sector to value and improve their marketing and communication strategies.

This paper aims to provide an insight into recent advancements and developments of robotics for Natural Orifice Transluminal Surgery (NOTES) procedures.

Following an introduction that highlights the evolution from Minimally Invasive Surgery (MIS) to NOTES in the medical field, this paper reviews the main robotics systems that have been designed and implemented for MIS and NOTES, summarising their advantages and limitations and remarking the technological challenges and the requirements that still should be addressed and fulfilled.

The state-of-the-art presented in this paper shows that the majority of the platforms created for NOTES are laboratory prototypes, and their performances are still far from being optimal. New solutions are required to solve the problems confronted by the proposed systems such as the limited number of DOFs, the limited resolution, the optimal fixation and stiffening of the instruments for enabling stable and precise operation, the effective transmission of forces to the tip tools, the improvement of the force feedback feeling and the proper visualization and spatial orientation of the surgical field. Advances in robotics can contribute significantly to the development and future implementation of the NOTES procedure.

This paper highlights the current trends and challenges ahead in robotics applied to NOTES procedure.

The changes brought by Industry 4.0 go beyond transformations in the industrial environment. The increasingly frequent digitization and robotization of activities is not only restricted to the industrial environment, but also to people's daily routine. People spend a large part of their time inside buildings, and maintaining adequate Indoor Environmental Quality (IEQ) is an essential factor for a healthy and productive environment. In this sense, the purpose of this study is to verify how the Internet of Things (IoT) is being used to improve the indoor environment, through sensors that instantly measure the conditions of the environment.

The aim of this paper is to verify, through a literature review, how IoT is being used for building control (for energy saving purposes) and to monitor IEQ conditions inside buildings, in order to provide a better environment for occupants, in terms of health and comfort. By combining keywords in databases, PRISMA method was used to select the articles for analysis, and 91 articles were analyzed.

The main findings in this research are: (1) the main purpose for applying IoT inside buildings is to reduce energy consumption; (2) there is an interest in developing low-cost sensoring devices with a learning approach; (3) Machine Learning methods are mainly used for energy saving purposes and to learn about occupants' behavior inside buildings, focusing on thermal comfort; (4) sensors in the IoT era are a requirement to help improve people's comfort and well-being.

Studies directly correlating IoT and IEQ are limited. This paper emphasises the link between them, through the presentation of recent methods to control the built environment.

This research aims at arriving at a broad scope of the lessons learnt after two years of the coronavirus disease 2019 (COVID-19) pandemic outbreak by analysing the catalyst and inhibiting factors within three aspects of the tourism sector: destination crisis management, tourist behaviour and tourism industry trends.

The methodology of this paper involves semi-structured interviews with high-ranking European travel agents as the agents represent the intermediates between the tourism offer and demand.

Data obtained from travel agents disclosed the factors that catalysed and inhibited the destination, the behaviour of tourists and the tourism industry trends. By contrasting data with previous literature, constructing an overview of the positive and negative outcomes of the pandemic in the tourism sector is possible.

Governments, destination marketing and management organisations and tourism and hospitality organisations could learn from the lessons of COVID-19 outbreak to cope better with future disruptive events affecting the tourism industry.

The paper is novel as it is the first overview that attempts to synthesise the lessons from the COVID-19 pandemic in the tourism sector by analysing tourism sector's three dimensions: the destination, the tourists and the industry.

The purpose of this paper is to describe internal corporate governance mechanisms in family firms as well as conflicts that may arise among shareholders and family members in the absence of specific corporate governance mechanisms.

After presenting theoretical concepts, the authors study the case of Spanish family firm El Corte Inglés to understand some of the corporate governance difficulties the company has experienced over the past few years.

This case illustrates how corporate governance problems can arise because the right mechanisms have not been used, leading to conflicts among family members, valuation problems and power struggles.

There is a need for family firms to employ suitable corporate governance mechanisms as governance complexity increases.

This study aims to contribute to the understanding of corporate governance problems among family members and their possible solutions.

In a project-based learning experience, the detailed monitoring of the activities in which team members participate can be useful to evaluate their work. However, the project activity produces a large amount of data that can be hardly assessed by a single project supervisor. This poses a scalability issue if the number of users or projects size increases. In this vein, the purpose of this paper is to make the assessment of online learning experiences more sustainable.

This paper describes a learning-oriented collaborative assessment method, supported by an open data framework. Also, an architecture for the extraction of different indicators to facilitate the assessment process is presented.

The assessment method and the open data framework were applied to a project-based course on web engineering. This experience has provided positive evidences because the grade measurement was backed up with assessment evidences and calculated with less effort.

At the moment, results indicate that apparently there are no significant evidences against the sustainable evaluation practices for students’ summative evaluation. Nevertheless, when more data become available, a more statistically significant analysis could be made to determine the influence of the assessment practices in the final result of the evaluated skills.

In contrast to various existing proposals for e-assessment, the strategy focuses on assessing learning experiences in software development projects. Also, the approach is based on the reuse of information from external process supporting tools by integrating a number of metrics in a non-intrusive way.