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In this chapter, we look at survey responses from the third Research Administration as a Profession Survey (RAAAP-3) conducted in 2022. We examine some demographic attributes of Research Managers and Administrators (RMAs) such as gender identity, age when entering the profession, age in the current role, and other personal characteristics such as birth country and current country of employment. We also explore the types of institutions where RMAs are employed, the type of work they do, their highest academic qualifications, whether they obtained professional accreditations, and their affiliation with any RMA professional associations. Each topic is investigated both globally and by geographic region to highlight similarities and differences. Overall we find the profession to be global, female-dominated, highly academically qualified, and mainly working in the higher education sector.

This chapter presents results from the ‘How I Became a Research Manager and Administrator’ (HIBARMA) section of the 2022 Research Administration as a Profession (RAAAP-3) global survey of Research Managers and Administrators (RMAs). Here we focus on routes into the profession, the skills that were useful in gaining that first RMA role and the career satisfaction of individuals. In addition, we look at some of the qualitative feedback from the survey questions to present an overall picture of the variety of backgrounds and routes that can lead people to the field of RMA. Finally, illustrative vignettes highlight the diversity of routes into the profession and some common themes attracting professionals to ‘the best job of all’ (Andreson, 2016) – Research Management and Administration.

According to Yubin et al. (2023), films serve as a medium for conveying visual representations of various elements such as landscapes, buildings, landmarks and monuments, which provide a contextual backdrop for the narrative. According to Vila et al. (2021), the number of global tourists visiting film locations exceeds 80 million. In addition, according to Yubin et al. (2023), the promotion of tourism is facilitated through the utilisation of films, which serve to create novel representations, counteract negative perceptions and enhance the portrayal of underdeveloped destinations. A significant number of individuals engage in the practise of visiting movie sets with the intention of re-experiencing the emotional impact of the film. The devaluation of film marketing has been observed. This method represents a highly indirect approach to enticing tourists. This chapter examines the comprehension of travellers' motivations and the perception of film-exposed locations in Bollywood films (Salnick, 2023). Film tourism provides a tailored and personalised experience for individuals. The difficulty in measuring this concept arises from factors such as the emotional responsiveness, personality traits, background and interpretive abilities of the viewers in relation to media images. According to Castro et al. (2023), the inclusion of a destination on a screen can serve as a means to enhance the diversity of a site's tourist offerings or mitigate the effects of seasonality by providing opportunities for experiential activities, showcasing notable landmarks or serving as a filming location. Film destinations have the potential to gain popularity and benefit from advertising and the perception of spectators.

The case explicates a situation wherein an international flight from Newark to Ahmedabad, with a stopover in Mumbai, is delayed during the final leg of its journey between Mumbai and Ahmedabad. The situation is further exacerbated by the fact that all international and domestic passengers are already on board when they face this five-hour delay. The case provides a rich context to discuss issues related to difficult communication and persuasion during crisis. The captain communicates with the passengers, through a series of announcements, with updates on the situation. He attempts to manage the escalating tension within the airplane and does succeed to a certain level. The case highlights the significance of timely and well-crafted messages during crisis situations. It also illuminates how the use of rhetorical strategies influence customer perception of credibility and at times, shift attribution of blame.

India has the largest public distribution system (PDS) in the world, working through over five million fair price shops (FPS) to distribute food grains among its beneficiaries at a subsidized rate. In this paper, the authors study the inventory system of Indian FPS. The system involves a distributor, who is solely responsible for the replenishment of the FPS. In a real-world scenario, the distributor is subjected to random supply and transportation disruptions. The purpose of this paper is to investigate and minimize the impacts of such disruptions.

In this paper, the authors adopt a simulation-based technique to explore the impacts of various traits of disruptions like frequency and duration on the FPS inventory system. A simulation model for the Indian FPS is developed and the impacts of disruptions are investigated by a case study.

The authors use a simulation-based optimization technique to suggest a simple managerial change that can lead to a minimization of inventory shortage up to 60 per cent and system cost up to 21 per cent over the existing practice.

The present study addresses the FPS inventory system of Indian PDS, which is by its nature unique and has not been considered by any other previous literature. The findings of this study will be of particular interest to the policy-makers to build a more robust PDS in India.