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This study began with the following question: how hospitality concepts have contributed to the quality of cities and to the qualification of urban tourist destinations. Therefore, the purpose of this paper is to analyze the historical evolution of the concepts of hospitality and their implications in the contemporary concept of the hospitality of the built space.

In this study an analytical empirical approach was used, focusing on the concepts and paradigms that support the studies of the hospitality of built space. The method was based on the representation of hospitality as spatial reading indexes according to the categories of analysis: identity, accessibility, and readability, as stated by Grinover (2007), Raymond (1997) and Lynch (1997). The empirical study, in the Brazilian context, took as its object of analysis the urban hospitality of the three cities that were capitals of Brazil throughout its history: Salvador da Bahia, Rio de Janeiro and Brasília.

The results of the research confirm the pertinence of the categories of analysis proposed for the understanding of hospitality of the built space and proposes other categories of analysis related to accessibility in its interfaces with identity and readability.

This study can contribute with new understandings in the field of the hospitality of the built space as support to public managers and trade tourist managers that can give quality to the urban space for tourists, and for the citizens as well. Because, in the Brazilian context, the formulation of public policies for public transport services, mobility, accessibility and recreation areas are linked to public managers; in the same way that private initiatives and incentives for leisure, entertainment, and tourism are linked to the managers of the tourist trade.

New possibilities of the understanding of urban hospitality in tourist destinations by the categories of analysis listed – identity, readability and accessibility. Accessibility was the spatial condition that most needed attention as urban hospitality in the Brazilian tourist destinations studied. Otherwise, a contribution was made to the area of study in urban hospitality, given the scarcity of scientific literature on the subject.

The purpose of this paper is to analyse the relationship between the motivation and satisfaction of visitors, both tourists and residents, of a sacred urban complex located in Santa Catarina, Brazil.

This descriptive research uses quantitative and survey methods to collect the data. The sample of this study consists of 400 visitors, comprising tourists and residents who were in Vale das Graças, Santa Catarina, Brazil, between August and September 2019. Descriptive statistics and linear regression analysis were used to analyse the data.

The results of this study showed people who visit the site for reasons of religious belief, cultural pleasure and mental relaxation feel satisfied and emotionally touched by the religious atmosphere. It was also perceived that all dimensions of satisfaction significantly influenced the motivation to visit the Vale da Graça; that is, tourists and residents tend to feel more motivated to visit the Sacred Complex when they are satisfied with the contact with faith provoked by the visit.

This research provides theoretical and managerial contributions. Initially, this study contributes to research related to urban religious tourism and the perception of residents and tourists (visitors) in relation to a sacred complex. In general, this research on the subject investigated only the tourist's perspective. In addition, this study also brings management contributions for the destination administrators by understanding the behaviour of visitors to religious tourist sites located in the urban area of municipalities and giving their opinions on the satisfaction and motivation of aspects related to religious contact to visit such sites, thus helping in the management process of the attraction and surroundings.