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This chapter describes how researchers and developers may improve the design of technical innovations for crisis communicators by testing how user-friendly the innovation is for its intended end users. In the RESCUE project, a tool for social media information gathering was developed. During this process, tool usability was thoroughly tested. Good usability allows the user to complete tasks and achieve goals with effectiveness, efficiency and satisfaction. The purpose of the usability testing was to strive for a tool that is easy to use during demanding circumstances and contributes to a high level of situation awareness (SA) among users. SA is about being aware of what is happening around you – during, for example, emergency assignments – and what this means for your on-going work tasks. The main focus of this chapter is to describe how usability testing was applied throughout the tool development process, from the pre-production planning phase to the final phase. As a part of this, the tool features are described.

Technical solutions can be important when key communicators take on the task of making sense of social media flows during crises. However, to provide situation awareness during high-stress assignments, usability problems must be identified and corrected. In usability studies, where researchers investigate the user-friendliness of a product, several types of data gathering methods can be combined. Methods may include subjective (surveys and observations) and psychophysiological (e.g. skin conductance and eye tracking) data collection. This chapter mainly focuses on how the latter type can provide detailed clues about user-friendliness. Results from two studies are summarised. The tool tested is intended to help communicators and journalists with monitoring and handling social media content during times of crises.

In spite of the increasing awareness that standardized performance appraisal practices must fit in varied local contexts, limited research and mixed findings still cloud our understanding about how those appraisal practices are perceived and implemented in the subsidiaries of multinational corporations (MNCs). The purpose of this paper is to examine this issue, aiming to clarify the contextual and cultural boundary of standardized appraisal practices in China.

A case study was conducted in an MNC subsidiary located in Southern China. Organizational performance appraisal documents were collected, and in‐depth interviews were conducted.

It has been found that the implementation of a Western standardized appraisal system was far from attaining an optimistic effect in a Chinese business setting: employees were nowhere near being able to be involved in setting objectives and developmental plans; the appraisal system was not perceived be fair enough due to the influence of a seniority‐based rewards system; and managers hesitated to take ownership of performance reviews.

When designing and delivering standardized appraisal system to subsidiaries, foreign investors and global human resource practitioners are expected to be more context focused. Distinct cultural values and norms in local contexts should be carefully taken into consideration.

The paper fills in the literature gap by providing an in‐depth study of employees' perceptions towards the actual implementation of a standardized performance appraisal system in an MNC subsidiary in China.

Children are often side-lined in both national and international provisions. Whilst the 2030 Agenda for Sustainable Development mentions children, it does so not as World citizens but rather as subjects; this replicates their position in most state constitutions. The chapter considers the use of Amartya Sen's justice theory to deliver the 2030 Agenda to children who offend. For Sen, justice requires the identification and removal of sociostructural barriers which limit the life chances and impede the ability of many children to pursue legitimate and meaningful goals. He prioritises choice for all, including children. This chapter uses these ideals to consider the delivery of justice whilst respecting human agency. It takes as its example Wales, where children are central to a sustainable future and embraced as citizens with full human and fundamental rights. In particular, the Welsh Government's emphasis on ‘universal’ entitlements places a moral and political imperative on agencies to promote the well-being of all children, including those in conflict with the law; it seeks to deliver well-being to all children. The Welsh example is suggested as a just solution that might be replicated elsewhere and so result in a true delivery of the 2030 Sustainable Development Agenda.

The purpose of this paper is to integrate the ISO 9001:2008 and blueprints by using a process approach, to have systematic regulation in hospital quality management.

This study promotes a process approach when developing, implementing, and improving the effectiveness of hospital service quality to enhance patients’ satisfaction by meeting their requirements. This study completes the hospital’s blueprints with the process approach by using case study research methods such as in‐depth interviews with relevant personnel, on‐site observations, and experts’ advice.

The results of hospital blueprints described in this study comprise five‐plane lines to have systematic regulations. The ISO 9001:2008 process approach and service blueprint are not merely a technological application for medical healthcare services, but rather a fully patient‐driven, technologically integrated, and diligently implemented programme.

Because of organisational financial confidentiality, this study does not consider the financial performance of the case hospital, and the results of blueprints may be revised afterward.

This paper promotes the adoption of a process approach when developing, implementing, and improving the effectiveness of a hospital outpatient service management system, to enhance outpatients’ satisfaction by meeting their requirements.

This study aims to investigate the association of the dietary inflammatory index (DII), kidney function and high-sensitivity C-reactive protein (hs-CRP) among the senior population (60-83 years).

This cross-sectional study was conducted in 221 elderly subjects who are living in Tehran, Iran. The DII was calculated from validated semi-quantified food frequency questionnaire, combining putatively pro-inflammatory and anti-inflammatory effects of nutrients, vitamins and trace elements. Biochemical measurements of blood and urine samples were measured. The estimated glomerular filtration rate (eGFR) was assessed from serum creatinine.

A total of 221 subjects with mean BMI of 29.75 and age ranged 60-83 years old were included in the current study. Multiple linear regression analysis showed that eGFR (ß = –0.471; p = 0.48; 95 per cent CI: –2.90, 2.63), albumin/creatinine ratio (ACR) (ß = 0.041 p = 0.55; 95 per cent CI: –5.12, 9.46) and hs-CRP (ß = 0.004; p = 0.55; 95 per cent CI: –0.96, 1.79) were not associated with the DII before and after adjusting for potential confounders, including energy intake, age, sex, BMI, smoking status, physical activity, hypertension, diabetes, use of lipid-lowering medication, angiotensin II receptor blockers (ARB) and angiotensin-converting enzyme inhibitor (ACEI), steroidal and non- steroidal anti-inflammatory medications.

Due to the cross-sectional nature of this study, it is difficult to find the cause-and-effect relationship between the DII and the serum hs-CRP concentration. Another limitation of our study is concerning a possible overestimation or underestimation of dietary intakes, because the participants in the study were elderly and FFQ is a memory-based questionnaire.

Our findings suggest that the DII score is not associated with serum hs-CRP and kidney function markers in elderly people.

To meet physically demanding occupational tasks, reduce occupational stress and work-related injuries and to uphold general health, emergency responders need to maintain a certain level of physical fitness. However, among emergency responders a career-long decreasing physical fitness constitutes a challenge. Based on the self-determination theory (SDT), this study aims to explore if there is any relationship between motivational regulation and physical activity patterns among future emergency responders.

The study used a survey design including two questionnaires: Sport Motivation Scale-2 (SMS-2) and International Physical Activity Questionnaire–Short Form (IPAQ–SF), and 258 students at the Norwegian Police University College (NPUC) participated.

The authors’ findings revealed a significant relationship between motivational regulation and physical activity patterns amongst police students. The study reveals the value of the SDT in understanding exercise behaviour and physical activity adherence amongst emergency responders, and moreover, the importance of fostering intrinsic motivation, in the educational institutions, to increase physical activity and physical activity adherence throughout their career.

To the authors’ knowledge, there is limited research which uses the motivation theory to explain the development of physical fitness and health amongst emergency responders. With this approach, this study is something new to this discussion and should be of interest for both educational institutions and authorities managing emergency responders.