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Article
Publication date: 15 February 2024

Hina Naz and Muhammad Kashif

Artificial intelligence (AI) offers many benefits to improve predictive marketing practice. It raises ethical concerns regarding customer prioritization, market share…

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Abstract

Purpose

Artificial intelligence (AI) offers many benefits to improve predictive marketing practice. It raises ethical concerns regarding customer prioritization, market share concentration and consumer manipulation. This paper explores these ethical concerns from a contemporary perspective, drawing on the experiences and perspectives of AI and predictive marketing professionals. This study aims to contribute to the field by providing a modern perspective on the ethical concerns of AI usage in predictive marketing, drawing on the experiences and perspectives of professionals in the area.

Design/methodology/approach

The study conducted semistructured interviews for 6 weeks with 14 participants experienced in AI-enabled systems for marketing, using purposive and snowball sampling techniques. Thematic analysis was used to explore themes emerging from the data.

Findings

Results reveal that using AI in marketing could lead to unintended consequences, such as perpetuating existing biases, violating customer privacy, limiting competition and manipulating consumer behavior.

Originality/value

The authors identify seven unique themes and benchmark them with Ashok’s model to provide a structured lens for interpreting the results. The framework presented by this research is unique and can be used to support ethical research spanning social, technological and economic aspects within the predictive marketing domain.

Objetivo

La Inteligencia Artificial (IA) ofrece muchos beneficios para mejorar la práctica del marketing predictivo. Sin embargo, plantea preocupaciones éticas relacionadas con la priorización de clientes, la concentración de cuota de mercado y la manipulación del consumidor. Este artículo explora estas preocupaciones éticas desde una perspectiva contemporánea, basándose en las experiencias y perspectivas de profesionales en IA y marketing predictivo. El estudio tiene como objetivo contribuir a la literatura de este ámbito al proporcionar una perspectiva moderna sobre las preocupaciones éticas del uso de la IA en el marketing predictivo, basándose en las experiencias y perspectivas de profesionales en el área.

Diseño/metodología/enfoque

Para realizar el estudio se realizaron entrevistas semiestructuradas durante seis semanas con 14 participantes con experiencia en sistemas habilitados para IA en marketing, utilizando técnicas de muestreo intencional y de bola de nieve. Se utilizó un análisis temático para explorar los temas que surgieron de los datos.

Resultados

Los resultados revelan que el uso de la IA en marketing podría tener consecuencias no deseadas, como perpetuar sesgos existentes, violar la privacidad del cliente, limitar la competencia y manipular el comportamiento del consumidor.

Originalidad

El estudio identifica siete temas y los comparan con el modelo de Ashok para proporcionar una perspectiva estructurada para interpretar los resultados. El marco presentado por esta investigación es único y puede utilizarse para respaldar investigaciones éticas que abarquen aspectos sociales, tecnológicos y económicos dentro del ámbito del marketing predictivo.

人工智能(AI)为改进预测营销实践带来了诸多益处。然而, 这也引发了与客户优先级、市场份额集中和消费者操纵等伦理问题相关的观点。本文从当代角度深入探讨了这些伦理观点, 充分借鉴了人工智能和预测营销领域专业人士的经验和观点。旨在通过现代视角提供关于在预测营销中应用人工智能时所涉及的伦理观点, 为该领域做出有益贡献。

研究方法

本研究采用了目的性和雪球抽样技术, 与14位在人工智能营销系统领域具有丰富经验的参与者进行为期六周的半结构化访谈。研究采用主题分析方法, 旨在深入挖掘数据中显现的主要主题。

研究发现

研究结果表明, 在营销领域使用人工智能可能引发一系列意外后果, 包括但不限于加强现有偏见、侵犯客户隐私、限制竞争以及操纵消费者行为。

独创性

本研究通过明确定义七个独特的主题, 并采用阿肖克模型进行基准比较, 为读者提供了一个结构化的视角, 以解释研究结果。所提出的框架具有独特之处, 可有效支持在跨足社会、技术和经济领域的预测营销中展开的伦理研究。

Article
Publication date: 12 October 2020

Mehboob Ali, F. Sultan, Waqar Azeem Khan, M. Shahzad, Hina Arif and M. Irfan

The purpose of this paper is to investigate the heat transportation rate by using Cattaneo–Christov heat flux model. Furthermore, homogeneous-heterogeneous reaction is also…

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Abstract

Purpose

The purpose of this paper is to investigate the heat transportation rate by using Cattaneo–Christov heat flux model. Furthermore, homogeneous-heterogeneous reaction is also deliberated in the modeling of concentration expression.

Design/methodology/approach

The nonlinear PDEs are reduced to ODEs via implementation of applicable transformations. Numerical scheme bvp4c is used to obtain convergent solutions.

Findings

The main findings are to characterize the generalized Fourier’s heat flux and homogeneous-heterogeneous reactions in 3D flow of non-Newtonian cross fluid.

Originality/value

It is to certify that this paper is neither published earlier nor submitted elsewhere.

Details

International Journal of Numerical Methods for Heat & Fluid Flow, vol. 31 no. 11
Type: Research Article
ISSN: 0961-5539

Keywords

Article
Publication date: 5 May 2020

Rahila Naz, Muhammad Sohail and T. Hayat

This paper addresses the three-dimensional flow of viscous nanofluid bounded by two plates. The lower plate stretches while the upper plate remains stationary. The fluid is…

Abstract

Purpose

This paper addresses the three-dimensional flow of viscous nanofluid bounded by two plates. The lower plate stretches while the upper plate remains stationary. The fluid is electrically conducting in the presence of an applied magnetic field. In addition, the Hall, ion slip and Joule heating effects are retained. Governing equations for the considered physical happening are modeled under the phenomenon of boundary layer analysis.

Design/methodology/approach

Both analytical and numerical solutions for the resulting nonlinear system are derived. Numerical solutions have been presented by using bvp4c and NDSolve techniques. The homotopy analysis method is utilized for the development of convergent analytical solutions. A comparative study for the presented solutions is made. An excellent agreement between analytical and numerical solutions is noticed.

Findings

The dimensionless velocities, temperature and concentration are examined physically by two-dimensional plots, stream plot and tabular values. It is observed that Hall and ion slip parameters reduce the velocity field and temperature profile increases for the mounting values of the Eckert number.

Originality/value

This manuscript contains the novel contents which comprise the Hall and ion slip effects for the transportation of heat and mass for the flow of viscous nanofluid.

Details

Multidiscipline Modeling in Materials and Structures, vol. 16 no. 5
Type: Research Article
ISSN: 1573-6105

Keywords

Article
Publication date: 22 June 2020

Naveed Imran, Maryiam Javed, Muhammad Sohail, S. Farooq and Mubashir Qayyum

Naturally, all the materials are not viscous (i.e. milk, mayonnaise, blood, vaccines, syrups, cosmetics, oil reservoirs, paints, etc.). Here present analysis focuses on the usage…

Abstract

Purpose

Naturally, all the materials are not viscous (i.e. milk, mayonnaise, blood, vaccines, syrups, cosmetics, oil reservoirs, paints, etc.). Here present analysis focuses on the usage of non-Newtonian fluid rheological properties enhancing, damping tools, protection apparatus individuals and in various distinct mechanical procedures. Industrial applications of non-Newtonian liquids include minimum friction, reduction in oil-pipeline friction, scale-up, flow tracers and in several others. The peristaltic mechanism is used as a non-Newtonian material carrier here. This mechanism occurs because of continuous symmetrical and asymmetrical propulsion of smooth channel walls. Peristalsis is a very significant mechanism for carrying drugs and other materials during sensitive diseases treatments.

Design/methodology/approach

Keeping in mind the considered problem assumptions (Rabinowitsch fluid model, thermal Grashof number, Prandtl number, density Grashof number, wall properties, etc.), it is found that the modeled equations are coupled and nonlinear. Thus here, analytical results are quite challenging to acquire and very limited to extremely venerated circumstances unsettled to their nonlinearity. Hence various developments found in computing proficiencies, numerical procedures that provides accurate, stable and satisfying solutions for non-Newtonian material flows exclusively in complex dimensions play a significant role. Here BVP4C numerical technique is developed to evaluate the nonlinear coupled system of equations with appropriate boundary constraints.

Findings

Due to convectively heated surface fluid between the walls having a small temperature. Sherwood and Nusselt numbers both deduce for fixed radiation values and different Rabinowitsch fluid quantity. Skin friction is maximum in the case of Newtonian, while minimum in case of dilatant model and pseudoplastic models. The influence of numerous parameters associated with flow problems such as thermal Grashof number, density Grashof number, Hartman number, Brownian motion, thermophoresis motion factor and slip parameters are also explored in detail and plotted for concentration profile, temperature distribution and velocity. From this analysis, it is concluded that velocity escalates for larger

Originality/value

The work reported in this manuscript has not been investigated so far by any researcher.

Details

Multidiscipline Modeling in Materials and Structures, vol. 17 no. 1
Type: Research Article
ISSN: 1573-6105

Keywords

Article
Publication date: 2 August 2023

Weiyu Du, Xin Shen, Serdar S. Durmusoglu and Jinjin Li

Advertisements facilitate certain emotions, subsequently influencing purchase intentions. Humor, as an influential way of information expression, is frequently used in ads to…

Abstract

Purpose

Advertisements facilitate certain emotions, subsequently influencing purchase intentions. Humor, as an influential way of information expression, is frequently used in ads to elicit emotions. Drawing upon literature on advertisement humor and new product purchase intention and the theory of planned behavior, the study proposes that humor stimulation in advertisements can affect consumers' new product purchase intentions, in which two process mechanisms, namely, emotional arousal and cognitive flexibility, play a mediating effect.

Design/methodology/approach

To test the assertions, the authors conduct three experimental studies. The authors' first study assesses the main effect between advertisement humor and purchase intentions. In the second study, the authors show the mediating effects of emotional pleasure, emotional arousal, and cognitive flexibility on the relationship between advertisement humor and purchase intentions. In the first two experiments, the authors study incremental new products. In the third study, the authors study the same mediating relationships for radically new products.

Findings

This study's results show consumers that watch humorous ads are more likely to choose new products than those who watch non-humorous ads (Study 1); compared with non-humorous ads, humorous ads can enhance emotional arousal, thus promoting cognitive flexibility and making consumers more inclined to choose new products (Study 2 and Study 3). That said, the authors find that these mediation effects are only partial.

Originality/value

This study's results have important implications for firms vying to enhance consumers' new product purchase intentions by deploying humorous ads.

Details

European Journal of Innovation Management, vol. ahead-of-print no. ahead-of-print
Type: Research Article
ISSN: 1460-1060

Keywords

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