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This paper aims to measure and unveil the relationship between customer satisfaction and efficiency levels in the most relevant Brazilian airports.

The authors utilize a two-stage network DEA (data envelopment analysis) and AHP (analytic hierarchy process) model as the cornerstones of the study. The first stage of the network productive structure focuses on examining the infrastructure efficiency of the selected airports, while the second stage assesses their business efficiency.

Although the results indicate that infrastructure and business efficiency levels are heterogeneous and widely dispersed across airports, controlling the regression results with different contextual variables suggests that the impact of efficiency levels on customer satisfaction is mediated by a set of socio-economic and demographic (endogenous) and regulatory (exogenous) variables. Furthermore, encouraging investment in airports is necessary to achieve higher infrastructural efficiency and scale efficiency, thereby improving customer satisfaction.

There is a scarcity of studies examining the relationships among customer satisfaction, privatization and airport efficiency, particularly in developing countries like Brazil.

This paper investigates the effect of the fit between supply and demand uncertainty (SDU) and supply chain responsiveness (SCR) (SC fit) on business and innovation performance in Brazilian companies.

The study presented an analysis carried out on an empirical study based on a sample of 150 manufacturing companies. Business and innovation performance of companies with different types of SC fit ( high–high and low–low fits) and misfit (positive and negative) are compared and discussed.

The results indicated that SC fit had a positive effect on both business and innovation performance. Further analyses suggested that companies with SC fit present similar business performance, independent of the level of SDU that characterizes the environment where they compete, while companies in environments with higher levels of uncertainty tend to present superior innovation performance. Companies with positive and negative misfit present similar performance.

An analysis of the literature showed that there is no consensus when it comes to the definitions and measurements of SC fit. The paper investigates the effects of SC fit on business and innovation performance, while previous empirical studies have mainly addressed its impact on financial performance. Moreover, this study compares the effects of two types of fit and two types of misfit and assesses SC fit in Brazilian manufacturing companies, analyzing the context of an under-researched reality.

The purpose of this paper is to assess the efficiency determinants of mergers and acquisitions (M&A) in the context of Latin American airlines based on business-related variables commonly found in the literature. The idea is to identify preferable potential airline matches in light of fleet mix, ownership structure and geographical proximity.

In order to achieve the objective, all possible combinations of M&A pairs are considered in the analysis, which is developed in a two-stage approach. First, the M&A Data Envelopment Analysis model efficiency and returns-to-scale estimates are computed. Then, robust regression and multinomial logistic regression are respectively used to discriminate these estimates in terms of such business-related variables.

The results reveal that these different contextual variables significantly impact virtual efficiency and returns-to-scale levels. Private ownership, passenger focus and a better match between aircraft size and demand for flights appear to be key drivers for merged airline efficiency.

The study makes theoretical contributions, though limited to analyzing Latin American airlines only. The use of bootstrapped robust/multinominal logistic regression, compared to the methods adopted by previous literature studies, generates more accurate and robust results related to the efficiency drivers due to its special feature and ability to allow the discrimination of increasing, decreasing, and constant returns to scale in light of a given set of contextual variables.

This study examines the pure effect of the merging activity on efficiency gains. Not only private ownership but also a hybrid public–private ownership has a positive influence on virtual efficiency, suggesting an important governmental role in promoting M&A in the airline industry.

The authors present an original take on the issue of airline mergers by exploring what are the major drivers possibly involved in efficiency gains of potentially merged (virtual) airlines. The authors identify preferable potential airline matches where efficiency gains would be positive in light of business-related variables such as fleet mix, ownership structure and geographical proximity. The analysis also includes an assessment of the impact of contextual variables such as cargo type, ownership structure and geographical proximity in relation to the strategic fit of mergers considering the resulting efficiency and returns-to-scale scores of virtually merged airlines. To the authors’ knowledge, no previous research has addressed these issues in Latin American airlines. Further research directions for this industry are also discussed.

To develop and propose a framework, termed here as the value package prism, for assessing the kinds of management processes and flexibility available in providing a range of value packages (services and goods offering mix).

The literature is examined and a set of highly‐visible Latin‐American examples are presented to support the development of the proposed framework.

Provides an additional perspective to the traditional set of characteristics (intangibility, inseparability, heterogeneity, and perishability) for differentiating services and goods. The proposed framework (stockability, intensity of interaction, simultaneousness of consumption, and ease of performance assessment) and the value prism may be useful to operations managers in developing, planning, organizing, or controlling the production and delivery of services or goods.

Offers a new framework and an applied way to improve operations management by moving away from the extremes of pure services and pure goods to embrace how businesses compete and operate today, by delivering value packages. Provides an approach that facilitates operations managers' understanding and ability to manage substantial changes in the value packages offered to customers.

Reports some of the findings of two years′ research work carried out within a number of manufacturing engineering companies both in the United Kingdom and Brazil. All the companies belong to the automotive industry. The objective of the overall research was to analyse the relationships between the variables of uncertainty, variability of outputs and flexibility in manufacturing systems. The findings are a co‐product of the overall research and are related to the flexibility of the structural (human and technological) manufacturing resources. Derives a new way of looking at stocks and its role in the manufacturing system′s flexibility.

The aim of this paper is to theoretically model and empirically analyze determinants of competitiveness of Brazilian manufacturing firms. Going beyond traditional manufacturing management literature, it integrates firm‐, inter‐firm, and institutional level theoretical arguments to explain manufacturing competitiveness in emerging economy environments.

The model investigates the influence of firm‐, inter‐firm, and institutional level factors on the competitiveness of individual companies. The authors surveyed 182 firms, and interviewed a representative sub sample of 15 general managers. The survey and interview questions covered practices at the three theoretical levels, as well as firm performance. In a subsequent step, the authors used this data to statistically model the theory framework through a structural equation system.

The paper finds that institutional level support, in the form of stronger participation in institutional organizations, enhances the effectiveness of inter‐firm links. Moreover, this institutional support also provides firms with information and other resources that foster the development of superior intra‐firm practices and inter‐firm relationships. In sum, the combination of inter‐firm and institutional associations lead to stronger performance.

The model and findings cannot be generalized across other institutional environments (e.g. developed economies). Moreover, the interplay between horizontal and vertical relationships must be studied further. Last but not least, causality must be better established.

Investments in manufacturing capabilities in Brazil have resulted in performance differentials. However, to accrue performance gains from such investments, firms must integrate those investments and alliance links with the appropriate institutional support, given the deficient institutional environment they are immersed in.

The paper supplements traditional manufacturing management literature by integrating firm‐, inter‐firm and institutional level factors to understand the intricate forms by which firms in emerging economies accrue performance gains from their investments in manufacturing capabilities. Differently from other studies on emerging economies, the study spans beyond government investments in infrastructure to highlight that performance gains also depend on a cadre of other investments in firm‐, inter‐firm, and institutional practices.

The paper presents some results and conclusions of a two‐year research project encompassing ten interacting companies belonging to the Brazilian automotive supply network. The goal of the research is to explore current practices in terms of the commercial relationship between them. Specifically, the attention was focused on identifying whether there are relevant imbalances in terms of bargaining power so that the overall performance of the supply network as a whole is jeopardised. Some interesting conclusions could be drawn from this exploratory study. Perhaps the most important is the clear indication that the issue of supply network management is neglected among the analysed companies. The emphasis has almost exclusively been placed on the relationship with immediate customers and suppliers. This can run important risks for the competitiveness of the Brazilian automotive industry. Some causes of the negligence with the theme are discussed and some simple corrective measures are proposed, based on some more contemporary contributions found in the recent literature and in some practices identified in Brazil outside the automotive industry.

We present a critical literature review debating Brazilian research on social and environmental accounting (SEA). The aim of this study is to understand the role of politics in the construction of hegemonies in SEA research in Brazil. In particular, we examine the role of hegemony in relation to the co-option of SEA literature and sustainability in the Brazilian context by the logic of development for economic growth in emerging economies. The methodological approach adopts a post-structural perspective that reflects Laclau and Mouffe’s discourse theory. The study employs a hermeneutical, rhetorical approach to understand and classify 352 Brazilian research articles on SEA. We employ Brown and Fraser’s (2006) categorizations of SEA literature to help in our analysis: the business case, the stakeholder–accountability approach, and the critical case. We argue that the business case is prominent in Brazilian studies. Second-stage analysis suggests that the major themes under discussion include measurement, consulting, and descriptive approach. We argue that these themes illustrate the degree of influence of the hegemonic politics relevant to emerging economics, as these themes predominantly concern economic growth and a capitalist context. This paper discusses trends and practices in the Brazilian literature on SEA and argues that the focus means that SEA avoids critical debates of the role of capitalist logics in an emerging economy concerning sustainability. We urge the Brazilian academy to understand the implications of its reifying agenda and engage, counter-hegemonically, in a social and political agenda beyond the hegemonic support of a particular set of capitalist interests.