Search results

A proposal in favor of a meta-theoretical approach to the study of group communication is advanced, which offers novel questions on group communication scholarship: the study of the bounded rationality of groups and teams. The chapter focuses on methodological implications of the bounded rationality perspective for group communication research. The notion of bounded rationality comes with an invitation to analyze group communication from the vantage point of an adaptation process that involves the communication processes that are employed by groups along with characteristics of the environments in which groups are situated. The general concept of bounded rationality is introduced and several promises that this meta-theoretical lens offers to group communication scholarship are described. Three methodological signature characteristics are highlighted: the development and test of process models, the analysis and description of the ecological and social environments of groups, and the development of representative designs in the study of groups.

The purpose of this paper is to investigate the impact of ISO 9001 certification on US firms’ financial operating performance for a period of five years including one-year prior to certification, year of certification, and three fiscal years after certification.

The paper is based on an examination of a sample of 397 firms that had received ISO 9001 certification from 1991 to 2002. Certified-firm, non-certified-firm, and matched-control-firm operating performances were examined over the same period based on the ratio of pre-tax operating income to total assets (EBITA/TA). Wilcoxon signed-rank test was used to test for significant differences in operating performance among the certified, non-certified, and matched-control firms.

The paper concludes that there was significant improvement performance from prior year to year of certification. The certified firms performed better than the non-certified firms. The certified firms also performed better than the matched-control firms.

Based on the research approach and the findings, the paper recommends the use of newer ISO data; any additional certifications; and further research into the lack of significant operating values by the certified firms in the post-certification years.

The paper shows that ISO 9001 certification is statistically related to operating performance. Certified firms have better operating performance. The positive significance in decile operating performance from prior year to certification year is an important finding for the implementation of ISO 9001.

The paper satisfies the need to study when ISO 9001 certification impacts firms’ financial operating performance.

Evidence from the UK shows that public relations (PR) in schools initially met with resistance but has since entered a second phase, that of “post marketisation”. But, it is still believed that unqualified and untrained administrators practise it in schools. Little formal research has been undertaken into this, especially among the growing body of schools called “international schools”. The purpose of this paper is to address this issue.

Research was undergone among the training background and needs of the PR practitioner (PRP) in 34 international schools in 22 countries worldwide.

Each school had a designated PRP who is largely untrained and unqualified. A range of induction and ongoing training needs were identified which do not presently seem to being met.

This paper deals specifically with the diverse body of “international schools”. The findings cannot automatically be applied to other types of institution.

It is suggested that these training needs have to be met largely from within the school itself. Deming's four total quality management principles of “profound knowledge” are used to conceptualize what these needs might be.

This paper resurrects the issues and problems facing the practical implementation of PR in some schools. It raises the issue that international school managers ought to give more regard to both the induction and ongoing training needs of the PRP within their own institution, making it more of a “learning organization”. It also offers a pragmatic training role for the fledgling body called the “Alliance for International Education”.

The extra-low minimum wage for US restaurant workers has remained unchanged for over 30 years. Periodic campaigns have brought this wage, and its connection to the perpetuation of inequality and exploitative work, to public attention, but these campaigns have met resistance from both employers and restaurant workers. This article draws on a workplace ethnography in a restaurant front-of-house, and in-depth interviews with tipped food service workers, to examine the tipped labour process and begin to answer a central question: why would any workers oppose a wage increase? It argues that the constituting of tips as a formal wage created for workers a two-employer problem, wherein customers assume the role of secondary, unregulated, employers in the workplace. Ultimately, the tipped wage poses a longer-term strategic obstacle for workers in their position relative to management and ability to organize to shape the terms and conditions of their work.

In this paper, I synthesize the prior psychology literature on ego depletion and apply this literature to an auditing setting. Ego depletion refers to a reduced desire or ability to use self-control in task performance due to using self-control on prior tasks. I focus on the likely causes and consequences of depletion in an auditing setting, as well as means of mitigating depletion and recovering self-control resources. While ego depletion theory is prevalent in the psychology literature, little is known about whether or how ego depletion affects professionals on meaningful task performance. As a result, this synthesis is aimed at stimulating future ego depletion research in accounting, and specifically auditing, by surveying existing literature and applying this literature to an auditing setting. Further, I develop 13 questions for future research to investigate. My synthesis reveals that ego depletion likely has a pervasive effect in an auditing setting, and can hinder auditors’ judgment and decision-making (JDM) quality. Therefore, this synthesis helps to provide a greater understanding of the impact of auditing tasks on individuals, and refines both auditor JDM and ego depletion theories.

Investigates the differences in protocols between arbitral tribunals and courts, with particular emphasis on US, Greek and English law. Gives examples of each country and its way of using the law in specific circumstances, and shows the variations therein. Sums up that arbitration is much the better way to gok as it avoids delays and expenses, plus the vexation/frustration of normal litigation. Concludes that the US and Greek constitutions and common law tradition in England appear to allow involved parties to choose their own judge, who can thus be an arbitrator. Discusses e‐commerce and speculates on this for the future.

The definition of the term “family” around the Western world is more heterogeneous than ever before and so are its roles and the social expectations of it. However, prisoners’ families (specifically parents and siblings) are expected to support their incarcerated son/brother as they are perceived responsible for his choices and as having the closest relationship with him. Based on a study of parents and siblings of incarcerated men in Israel, this chapter’s goal is to shed light on families’ choice to support their incarcerated son or brother and the struggles this choice entails. A thematic analysis of semi-structured interviews with 17 parents and 10 siblings of incarcerated men in Israel showed that nuclear family members may experience various struggles throughout the legal proceedings, including family hardships, negative social experiences, and negative experiences with formal institutions – all leading to social self-exclusion. Looking through the intersectionality lens, the findings show that when accumulating hardships that prisoners’ families experience encounter perceived harsh institutional systems of oppression, preordained marginalization can be deepened as families operate in opposition.