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When Peter Steiner published his famous cartoon in The New Yorker in July 1993 with the renowned caption ‘On the Internet, nobody knows you are a dog’, he succeeded in coining within a single cartoon strip the core cause of a multitude of problems that e‐businesses face today. The new communications technologies allow almost anyone to have the ability to deceitfully pass oneself off as someone worthy of trust and reliability for the purpose of personal gain. Conversely, proving or disproving one's trustworthiness to strangers online without specific technologies like public key infrastructure and digital signatures is a near fruitless exercise. While such security technologies are able to resolve identity issues, it has proven to be both difficult and expensive to implement them successfully.

At the turn of the twenty-first century, a “new orthodoxy” in explaining homelessness had emerged in the field of homeless research. Combining structural and individual factors, the consensus is that people with personal problems are more vulnerable than others to the structural conditions of becoming homeless.

Drawing on a three-year ethnographic study of older homeless people (aged 50 years and above) in Singapore, this chapter highlights three issues with this new orthodoxy. The first is the continued reliance on a strict dichotomy of structural and individual factors. This strict dichotomy does not reflect the realities in people’s lives. The “individual vulnerabilities” of older people in the study had structural dimensions that must be considered as well. The second is the framing of individual vulnerabilities as individual pathologies. This way of framing homelessness results in the assumption that there is something deficient with all people who are homeless that requires correction. Such a view is encapsulated in the compulsory institutionalisation and rehabilitation of rough sleepers in Singapore. The final and most fundamental issue is the problematic association of individual vulnerabilities with one’s heightened risk of becoming homeless. Older people in the study did not become homeless solely because they had more personal problems or issues than others. Rather, multiple pathways (or life events) that encompass both structural and individual factors weakened their ability to draw resources from work, family and friends and government assistance. Homelessness occurred when older people in the study ran out of all these three options.

The purpose of this study is to use a decision support model based on the Analytical Hierarchy Process (AHP) and Pareto analysis (PA) for ranking the impact of different kinds of cybercrime in organisations in the financial sector to support decisions on cybercrime mitigation.

From a structured questionnaire to the staff of 17 licensed banks in South Africa in charge of management, administration and operations, the perceived effect of cybercrime on the organisation’s goals, namely, organisation’s profitability, goodwill, customers’ satisfaction and risk management was derived. The pairwise comparison of the organisation’s goals and identified forms of cybercrime was done using the AHP.

The results obtained indicate that there was a consensus (100% of the answers) that the effect of cybercrime has negatively impacted the organisation’s objectives profitability and goodwill. Also, still 95.23% of the respondents agreed that the effect of cybercrime has negatively impacted the level of customers’ satisfaction, while only 7.15% saw an impact on the organisation’s risk management processes. Using these results in the AHP, analysis delivers a hierarchical order about the relevance of prevalent forms of cybercrime for the organisation´s cybercrime mitigation. The PA further shows the magnitude of the forms of cybercrime relative to each other.

Hence, this study provides a decision support framework for organisational management in the quest to explore the impact of cyber fraud. It can serve as a practical guided approach for the application of AHP analysis for the existing and emerging forms of cybercrime.

The novelty of this study lies in the fact that the combination of the AHP and PA to support solving a multi-criteria decision problem relating to the prevalence of cybercrime has not been sufficiently highlighted by the existing literature.

Official and therefore reliable information which relates to the canning industry in France is unfortunately almost impossible to obtain at the moment of writing. This is the more regrettable, as it is to France that the world is indebted for the inception of an industry whose influence has been as profound as it is widespread. The French manufacturers, however, do not seem to have availed themselves as fully as they might have done of the possibilities, or complied with the requirements of the modern developments of the industry. For example, until quite recently we understand that a prejudice existed against foodstuffs which had been preserved in tins instead of in bottles or jars. This prejudice is in process of being overcome to what will be undoubtedly the great benefit of the industry. Tins of course have been and are being widely used at the present time in the “putting up” of sardines to mention only one well‐known item of the French canning trade, but they could be used more than they are for many other things. When tins are used standardization of the sizes of containers becomes easier, with attendant advantages in the matter of packing and transport. Again, leaving quality out of the question, such standardization is to the benefit of retailer and consumer, for the one knows the weight and bulk of what he sells and the other of what he buys, to say nothing of the saving effected in time, labour, and material in the factory itself. As an illustration, though it may be an extreme one, of the want of standardization in this respect, it has been stated that no less than thirty‐one different sized containers are in use by one firm which “puts up” foie gras! The disadvantage, especially in the export trade, of such lack of uniformity is too obvious to need comment. In the United States, with its enormous home and export trade in canned foodstuffs of all kinds, the necessity for standardization has long been recognised and acted upon. The system of trade and Government control over output is in this respect complete. In France, on the other hand, it would seem to be only beginning. The matter, however, is engaging the attention of “Agnon,” that is to say the Association Française pour normalization, which has already taken action with regard to certain products, namely, mushrooms, legumes, and sardines—and it has under consideration a project whereby the containers of other foods may be standardized in shape and bulk. There has hitherto been to a certain extent an absence of the full measure of co‐operation among French “packing houses” to use the American term, but the Conseil National et Inter‐fédéral de la Conserve—of which our contemporary, “La Conserverie Française,” is the official organ—is taking steps by a somewhat belated but fully justified campaign of propaganda to give the necessary information relating to every aspect of the canned and bottled foodstuffs prepared by French manufacturing houses.

The purpose of this paper is to evaluate the performance of 191 equity unit trusts in an emerging market, South Africa over the period from February 2006 to January 2016, which captures different market conditions (pre-global financial crisis, crisis and recovery periods). Besides testing for managerial ability, both cross-sectional regression and the non-parametric rank correlation test are used to test whether the performance generated by unit trusts does persist.

To evaluate the managerial ability of portfolio managers, two widely used methods, the Treynor-Mazuy (1966) model and Henriksson-Merton (1981) model, are employed. Both models test whether portfolio managers have stock selection and market timing ability. The cross-sectional regression and the rank correlation test are implemented which account for both parametric and non-parametric approaches of persistence testing, respectively.

Weak evidence of stock selection as well as market timing ability was found. Moreover, most of the unit trusts are reported to have insignificant coefficients. When testing for performance persistence using returns, the Sharpe ratio and the Sortino ratio as performance metrics, the overall results also revealed weak evidence of persistence that is equally spread across winning and losing funds.

While research on unit trusts’ performance has been conducted in emerging economies, little has been done in testing for managerial ability in general and in South Africa in particular. Moreover, the research tends to focus more on one class – Equity General. This paper extends the performance literature by testing whether portfolio managers in the South African equity unit trusts industry have stock selection and market timing ability.

The benefits of experiential exercises for making conceptual material more dynamic and relevant, thus enhancing students' learning and developing their skills, are well documented. Presented here is an easy‐to‐administer roleplay that enables students to integrate a wide range of concepts covered in a typical organizational behavior course. Participants assume the roles of members of a food services department attending their weekly staff meeting. At the meeting, the new department manager announces that the previous manager has just resigned Each roleplayer has a different perspective on the problem‐riddled department, and none has a complete set of relevant information. Because the roleplayers have engaging issues, students participate actively, practicing managerial behaviors as they experience various organizational phenomena. An assessment of the exercise indicates its usefulness for developing students' skills, imparting an appreciation for the realities of organizational life, and provoking introspection and self‐learning.

Presents over sixty abstracts summarising the 1999 Employment Research Unit annual conference held at the University of Cardiff. Explores the multiple impacts of globalization on work and employment in contemporary organizations. Covers the human resource management implications of organizational responses to globalization. Examines the theoretical, methodological, empirical and comparative issues pertaining to competitiveness and the management of human resources, the impact of organisational strategies and international production on the workplace, the organization of labour markets, human resource development, cultural change in organisations, trade union responses, and trans‐national corporations. Cites many case studies showing how globalization has brought a lot of opportunities together with much change both to the employee and the employer. Considers the threats to existing cultures, structures and systems.

The purpose of this paper is to identify the critical success factors (CSFs) associated with the Six Sigma (SS) implementation in companies operating in Brazil.

The research was tested based on survey questionnaire responses from a sample of 45 Brazilian manufacturing and services companies that have implemented SS programmes. An exploratory factorial analysis (EFA) was conducted to statistically identify conclusions regarding CSFs in SS implementation.

Based on the survey of empirical data, the investigated individual CSFs were reduced in five main critical factor categories: data availability, prior infrastructure and training, goals and gains, implementation of the solution and resistance to change. They have been shown to be the extremely important factors for SS implementation in Brazilian companies.

This study helps SS managers focus on the most effective factors (best practices) in SS implementation. Consequently, this may guide a company’s resources allocation and efforts to guarantee a successful SS implementation.

Despite a vast body of literature in SS CSFs, this paper demonstrates those factors within a Brazilian context. Moreover, the tested content of this study fills the research gap by providing reliable and useful CSFs of SS implementation, which contributes to increase the external validity of the SS construct. On top of that, although the results reinforce the importance of well-known, traditional CSFs in SS implementation, they also identify contingent factors related to risk perception, which are barely mentioned in previous literature.