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This article examines challenges and strategies related to police relationships and engagement with rural communities in England and Wales, Australia and France. It aims to bridge a gap in knowledge around how police balance public demands with organisational and contextual constraints, exploring the role of communication technology in overcoming geographical and cultural barriers in rural policing.

The research draws upon 121 semi-structured interviews conducted across three distinct jurisdictions. In the United Kingdom and Australia, interviews were conducted via Microsoft Teams, while face-to-face interviews were conducted in France. Participants were recruited through the purposive sampling of police working in rural areas. The data were thematically analysed using NVivo Software.

Rural communities have low expectations of policing services, a consequence of geography, organisational structures and limited resource allocation. Building relationships can be challenging owing to isolation and terrain, the need for officers to have local and cultural knowledge, and difficulties in recruiting officers in rural posts. Technology-mediated communication has played a part in the solutions (e.g. social media). However, this may not always be suitable owing to limited connectivity, citizen and police preferences for communication and engagement, and the institutional and cultural nuances surrounding the application of technology.

This article provides empirical insights into the attitudes and experiences of rural police officers, highlighting the distinctive policing context and engagement needs of rural communities. The research underscores the necessity for contextually aware engagement. It suggests that while technology-mediated communication offers some solutions to spatial challenges, its effectiveness may be limited by access, generational preferences and the adaptability of police institutions and cultures.

Throughout the world the police have undergone considerable criticism for a lack of transparency and accountability. Many police agencies across the world have been grappling with how to improve transparency and accountability, as well as public acceptance of the police, most especially in minority and immigrant communities, which are the places where aggressive police tactics are often most visible.

This chapter considers policing in Boston, United States, and Bordeaux, France, framed by a three-part medical intervention model. The central thesis here is that in their quest to shed their other social support roles or in undercounting and undervaluing such efforts the police lose an opportunity to reframe the police legitimacy discussion. While issues of police legitimacy have been predominantly framed as fair treatment at the point of being stopped, admonished, arrested, or detained, much of what the police do to actually support communities is not much accounted for in the present legitimacy discourse.

Our preliminary findings suggest that public contact with the police goes well beyond issues of crime. Individuals and communities use the police for preventing harm, responding to a wide array of needs and for mitigating harm and fear, all of which help frame public opinion toward the police and hence shape the level of legitimacy accorded the police.

Analysis of police data from Boston and impressions from a developing effort in Bordeaux consider how the police are organized and what they do in these very different cultures, thereby broadening the conception and measurement of police efforts that support or detract from legitimacy.

This paper aims to take stock and to increase understanding of the opportunities and threats for policing in ten European countries in the Political, Economic, Social, Technological and Legal (PESTL) environment.

This study is part of the large EU‐funded COMPOSITE project into organisational change. A PESTL analysis was executed to produce the environmental scan that will serve as a platform for further research into change management within the police. The findings are based on structured interviews with police officers of 17 different police forces and knowledgeable externals in ten European countries. The sampling strategy was optimized for representativeness under the binding capacity constraints defined by the COMPOSITE research budget.

European police forces face a long list of environmental changes that can be grouped in the five PESTL clusters with a common denominator. There is also quite some overlap as to both the importance and nature of the key PESTL trends across the ten countries, suggesting convergence in Europe.

A study of this magnitude has not been seen before in Europe, which brings new insights to the target population of police forces across Europe. Moreover, policing is an interesting field to study from the perspective of organisational change, featuring a high incidence of change in combination with a wide variety of change challenges, such as those related to identity and leadership.