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The purpose of this paper is to identify and review empirical strategic management articles that pertain to supply chain management (SCM) and are published in top management journals.

The researchers review all articles published in five top management journals, namely, Academy of Management Journal, Administrative Science Quarterly, Management Science, Organization Science, and Strategic Management Journal, from 2004 to 2013, to identify empirical articles relevant to SCM. The researchers subsequently categorize the literature in thematic categories and subcategories, and they identify the theories informing the research and the methodologies applied.

The most prevalent finding of this literature review is that abundant research pertaining to SCM is being published in top management journals. This demonstrates that SCM is a broad phenomenon studied by scholars across disciplines; thus, a broader literature perspective can be beneficial to those working in this area. Moreover, the reviewed studies are informed by theories that extend beyond the “traditionally used” resource-based view and transaction cost economics. Finally, the majority of the research suggests an inter-organizational scope.

This study familiarizes logistics/SCM scholars with SCM-related research conducted in the strategic management field, informing them about the types of phenomena studied by strategic management scholars, the theoretical lenses and literature used to enhance understanding of these phenomena, and the empirical methodologies applied to examine those. Importantly, through this familiarization, logistics/SCM scholars can learn from but also contribute to the strategic management literature that pertains to SCM.

Deregulation shifts the responsibility for mitigation of agency problems from the regulatory parties to the firms' shareholders. We investigate whether and how governance structure changes in response to the dynamics of the new business environment after the Regulatory Reform Act of 1994 for the US trucking industry. We show that deregulation increases market competition in the trucking industry. The deregulated trucking firms not only adjust internal governance structure but also alter antitakeover provisions to adapt themselves to the competitive status of business environment after deregulation.

Information gathered from a sample of residents in four rural Pennsylvania communities is used to test the net effects of household resources (financial assets, supports, and community ties) upon respondents’ physical health and emotional well-being. Size and composition of households, types, and extent of insurance coverage, age, and aspects of household liquidity had major net effects upon physical health. Some measures of liquidity, a range of supports, and community ties had net impacts upon emotional well-being. The importance of considering the collective health needs of rural households in relation to their affordability and sustainability is stressed. The public policy implications of our results are discussed.

Investigates the moderating effect of firm and environmental variables on the importance of a strategic element, customer service, in explaining satisfaction. The purpose of this paper is twofold. Explores first, the direct impact of certain firm and environmental variables on satisfaction. Next, investigates the quasi‐moderating effects of firm and environmental variables on the relationship between customer service and satisfaction. Indicates that product line growth rate and supplier flexibility contribute to customer satisfaction both directly and through an interaction with customer service. Suggests that the remaining environmental variables tested – channel configuration, reseller size, rivalry, and reseller power – do not affect the amount of customer service provided.

The goal of this research is to identify which service activities contribute most to customer satisfaction in the technical wholesale industry in the Baltic States.

In order to obtain an understanding of customer service in the countries of Latvia, Lithuania, and Estonia, a mail survey was done to investigate customer service obtained by 184 customers of a large technical wholesale firm doing business in the Baltic States.

The overall results of this research indicate that in the technical wholesale industry of the Baltic countries customer service contributes to customer satisfaction. Of the six dimensions tested, all of the relationships were in the expected direction. Only one did not contribute significantly to customer satisfaction. In order of importance to customer satisfaction the dimensions are: process quality, product quality, delivery quality, communication, availability and product support.

To obtain more generalizable results, future research areas should include investigating the model using other firms within the same industry, and testing the model in additional industries within the Baltics. Additional research may include testing the model in other countries in Northern and Central Europe such as the well‐developed Scandinavian countries, and the lesser developed countries of Slovakia, the Czech Republic, and Poland as well as other areas of the world. This model was tested using data from the technical wholesale industry and additional research may focus on testing the model across different industries in different countries as well.

The results are of relevance to practitioners, in particular for firms expanding to the Baltic area. In addition, anecdotal evidence suggests that the level and number of customer service activities provided by technical services firms in the Baltic area of Northern Europe are based solely on management judgment or practices borrowed from competitors without considering the impact of service provision on customer satisfaction. Instead practitioners should consider the process used to deliver services and products.

This is the first empirical work measuring the impact of customer service dimensions on customer satisfaction using data from the Baltic States.

Customer service in logistics, through its direct impact on a firm’s market share, its total logistics costs and ultimately its profitability, is a critical determinant of competitiveness. Examines what customer service means from a logistics perspective and traces out UK retailers’ changing requirements. It provides the results of a survey which investigates the importance UK grocery retailers place on particular elements of customer service and assesses Irish food exporters’ relative performance, vis‐à‐vis their competitors on the UK market. A comparison of these results with previous research by the same authors concerned with Irish food exporters’ internal measurement of customer service finds that Irish food exporters are perceived to lack flexibility by their grocery customers and that internal measures of customer service are limited. Furthermore, the measures exporters employ for monitoring purposes are not appropriately aligned with those logistics variables which UK retailers consider important. Reconfiguring the supply chain with respect to inventory location is found to be one means of improving perceived flexibility.