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The purpose of this paper is to outline the evolution of research on airport service quality and measurement index of passenger satisfaction to explore opportunities for future research direction.

A systematic literature review was conducted involving a total final sample 27 articles published during 2000–2020, the source of the database used in this study is Emerald, ScienceDirect, Harzing's Publish or Perish with API Key based on set of inclusion/exclusion criteria for analysis and synthesis to meet the purpose of the paper.

Dimensions of measuring airport service quality are currently based on a process approach. There are eight dimensions of ASQ measurement practiced by the industry, which is different from the five dimensions of service quality measurement generally. There is still a theoretical and empirical gap, so one of the challenges in applying the ASQ measurement dimensions is bridging research with applications in the airport industry. Other findings, research on airport service quality measurement is currently focused on passenger satisfaction. The integration of expectation-disconfirmation theory and service profit chain models can be used in service quality, passenger satisfaction and profitability.

This paper seeks to contribute to and analyze limited articles on service quality at airports and identify further research areas.

This paper tries to explain the development of research on the dimensions of measuring service quality at airports. The author identifies a gap in airport service quality measurement dimensions used by researchers and the industry. The author believes that this study can provide a comprehensive thought on using airport service quality measurement dimensions for future research.

This study aims to explore the development of sustainability-oriented innovation (SOI) in the cultural village. SOI has recently generated widespread interest, both academically and practically, by factoring in environmental and social impacts in addition to economic aspects. However, previous works have mostly been performed at profit organisations, with few discussed at the non-profit, and likewise, in the cultural village.

This study uses a qualitative approach by focusing on a unique case, Laweyan Batik Village in Surakarta, Indonesia. Founded in the 15th century, Laweyan Batik Village remains the oldest batik village in Indonesia. Batik is the traditional fabric of Indonesia, influenced by Arabian, Chinese and European patterns, that was recognised in 2009 by UNESCO as part of the World's Intangible Cultural Heritage. The actor-network theory (ANT) is used as an analytical framework to understand the process of SOI development through the role of actors in developing innovations.

The findings suggest that, it is not only in mainstream business sectors and formal settings, as already evidenced by existing literature, that SOI can be promoted, but also in community sectors and within informal settings. This paper has found that the development of sustainability innovation in these settings is challenged by the dynamics of the actors and the institutional settings. The overall development process of sustainability innovation has been undertaken through so-called “collaborative practices”, emphasising the involvement of government actors and non-government actors, highlighting community leaders, academics and NGOs as the “in-between” actors who provide knowledge sharing and maintain communications to ensure the promotion of the SOI concepts and programmes.

This research contributes in two main ways: first, an understanding of the process of sustainability innovation in a cultural village that has not been deeply explored by current literature; and second, the use of the actor network theory as an analytical framework from which to map the process of SOI collaborative development through networking dimensions.

As a leading sector that has entered the international market, the Indonesian Textile and Apparel (T&A) industry has begun to focus on sustainability issues; however, this study is still limited. This paper aims to conduct a systematic review and explore future research opportunities in developing sustainable supply chain management (SSCM) in the T&A industry in Indonesia, particularly in the small- and medium-sized enterprise (SME) sector.

A systematic literature review (SLR) through five academic databases, including Science Direct, IEEE Explore, Scopus, Google Scholar and Web of Science, was conducted and followed by a content analysis of the selected papers.

Directions for future research include designing a standardized and sustainable measurement of SSCM performance; analyzing SSCM practices in T&A SMEs through the concept of sustainable entrepreneurs; and exploring the application of a circular economy in the T&A industry, known as circular fashion, which is preferred by the community, affordable and environmentally friendly.

This research only used secondary data. In-depth interviews with relevant experts should also be conducted to get a more comprehensive picture of this issue.

To the best of the author’s knowledge, this is the first SLR analyzing the implementation of SSCM in the T&A industry in Indonesia.