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Service experiences and waiting lines are often – unfortunately – seen to go hand in hand. This chapter explains why this is the case. Beginning with an exploration of capacity and operating constraints, discussion then delves into both the mathematical origins and psychological implications of waiting lines. The final section offers hope to managers and guests alike, with a survey of different operations strategies and tactics that can eliminate or abate the need to wait.

The built environment is a complex sector that demands coordination and cooperation of stakeholders. Construction projects from the complex sector require skills, services, and integration of major disciplines in the built environment. Sustainability of the major disciplines' standards regarding the appropriateness of the built environment tertiary education cannot be over-emphasised in Nigeria. Studies concerning Nigeria's built environment programmes accreditation (BEPA) in the 21st-century education system are scarce. Thus, the study investigated the relevance and perceived factors hindering Nigeria's BEPA in the 21st-century education system. Also, the study proffered measures to improve Nigerian built environment tertiary education accreditation ranking.

Data were sourced from elite virtual interviews across Nigeria. The interviewees were knowledgeable about Nigeria's built environment programmes accreditation, and many of them have been directly or indirectly involved. The investigators utilised a thematic analysis for the collated data and enhanced it with secondary sources.

The study revealed that several Nigerian academia in the built environment lack fame in research, publication, and citations due to barriers in their workplace. It has hindered their global institution's accreditation and ranking standards. Findings identified inadequate basic infrastructure, obsolete curricula, lack of research novelty, lack of higher education institutions funding, inadequate staffing and lax upskilling and reskilling, and unethical practices “systematic corruption” as major factors hindering BEPA. Also, findings proffered measures to improve Nigeria's BEPA global ranking.

The study is limited to the perceived barriers and measures to improve BEPA in the 21st-century in Nigeria via semi-structured virtual interviews. Future study is needed to validate the findings as highlighted in the thematic network.

The paper confirms that the BEPA requires innovative and multidisciplinary measures to improve the global ranking of these programmes and, by extension, the higher education institutions ranking globally. The paper would stir major stakeholders and advance the built environment programmes quality accreditation regarding international best practices and maintain the minimum standards.

The paper comprehensively analyses the perceived factors and proffered measures to improve Nigeria's BEPA in the 21st-century via a thematic network. The outcome intends to improve the global ranking and stir stakeholders to reposition and showcase Nigeria's built environment programmes to the world.

This article provides an introduction and assessment of the English and Spanish literatures on gender relations in disaster contexts. We analyze regional patterns of differences and similarities in women’s disaster experiences and the differing research questions raised by these patterns in the scholarly and practice‐based literature. The analysis supports the claim that how gender is theorized makes a difference in public policy and practical approaches to disaster risk management. We propose new directions in the field of disaster social science and contribute a current bibliography in the emerging gender and disaster field.

Cities have long been of interest to international development as well as to criminology. Historically, criminology as a social science emerged as a response to urbanisation and the new opportunities created by cities for criminal activity and victimisation. Thus, Sustainable Development Goal 11 (SDG 11), which ‘aims to make cities and human settlements inclusive, safe, resilient and sustainable’, is ripe for criminological input and analysis. SDG 11 tackles housing and basic services, transport systems, urban planning, cultural and natural heritage, disaster prevention, environmental impact, and safe, inclusive, and accessible green and public spaces. There has been ample criminological research on crime and victimisation in various types of human settlements, on transport systems, on the looting and trafficking of cultural heritage, on crimes associated with natural disasters and on the importance of public leisure areas for crime prevention. Yet many of the above goals, as well as the recommendations emerging from these bodies of research, conflict with each other, and must be problematised in their aim to be inclusive of all. Women and children, the elderly and persons with disabilities are usually the reference groups for inclusion, but globally, there are many other groups, including racial and ethnic minorities, indigenous communities, and LGBTQI individuals that are commonly excluded. The chapter will analyse SDG 11 against the evidence base of urban criminology as well as the challenges for inclusion, given diversity both within-country as well as globally.

In addition to providing a review of the literature recently published in the librarianship of non‐book materials this survey aims to draw attention to the characteristics, problems and achievements particular to the documentation and handling of non‐book materials (NBM) in many types of libraries. The materials are briefly described and considerations of selection, acquisition, organization, storage and in particular bibliographic control are dealt with in some detail. Other areas of concern to the librarian dealing with media resources, including the organization and training of staff, planning, equipment, exploitation and copyright, are also discussed. The past decade has seen the widespread introduction of NBM into libraries as additional or alternative sources of information. Librarians have been given an opportunity to rethink many basic principles and adapt existing practice to encompass the new materials. The survey reflects the achievements and some of the failures or problems remaining to be solved in this rapidly expanding area of library work.

This chapter explores the work tasks assigned to women prisoners in Myanmar. The official intention of such tasks is to help rehabilitate women in prison by providing them with skills to enhance their future employability outside the prison. The chapter critically inspects this proposition based on an ethnographic case study involving interviews with previously incarcerated women. The women’s narratives allow us to juxtapose the actual practice of prison work with the aims of rehabilitation and to critically examine the connection between the types of work tasks given, the distribution of tasks to different kinds of prisoners, and the potential of such work to enhance employability post-release. We find that while prison work is provided ostensibly to prepare and equip women with skills as a form of vocational training, in fact, it rather serves the interests of private companies and the Myanmar Prison Department. We argue that the types of work are intentionally and unintentionally exploitative. The challenges faced by women concerning prison work are highlighted, and the authors propose that the Myanmar Prison Department must commit to more genuine livelihood training options that are not exploitative, but meaningful and orientated toward the employability of women prisoners upon their release.

The purpose of this conceptual paper is to address the current debate about the role of business and marketing education. Should marketing courses be pragmatic and professional, geared towards practical knowledge of necessary tools and techniques; or should they be academic and intellectual, aimed at creating scholars who happen to be marketers. Should marketers be trained or educated?

The paper addresses these questions through the well‐established distinction between intrinsic and instrumental aims of education.

It is argued that ethics are good for business; and that an intrinsic education is necessary to produce the marketers who can work in this ethical dimension.

The paper should be of interest to those involved in marketing education and business curricula design.

HAVING outlined the scheme for monotyped catalogues, it only remains to consider it in its financial aspects. At Hampstead tenders were obtained for the same catalogue by monotype, linotype, and by ordinary setting up. It may be mentioned that the catalogue is of royal‐octavo size, in double columns, each being fifteen ems wide and fifty deep. Main entries are in bourgeois; subject‐headings are set (by hand) in clarendon, and the entries under such headings are put in brevier. Notes and contents were specified for either minion or nonpareil, and many lines break into part‐italics. The monotype machine provided all these founts except the two already mentioned—italic numerals and clarendon. We had to do without the former type, but the latter not being numerous are easily carried in as wanted from an ordinary case. Naturally, I cannot give the exact figures of the accepted tender, but it may be stated that in our particular case the cheapest quotation was for linotype work, although there was not much difference between that and monotyping; whilst for both these methods worked out at appreciably less than the quotations for ordinary hand‐work.