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The functional strategy map (FSM) is a tool used to capture the organizations' supply chain strategy. Its product, the strategy map, allows the organizations to apply the Conceptual System Assessment and Reformulation methodology (CSAR) with a multi-objective perspective to rethink the business strategy. The aim of this study is to optimize a company business strategy of corrugate cardboard boxes, with its strategic and tactical relations and problems obtained with the CSAR methodology and the FSM tool, as well as its operational priorities identified by the analytical hierarchy process, which is a tool to support multicriteria decision-making. This proposal, with a mixed methodology approach, generates multiple improvements, such as the reduction of the overall cost, the optimal fill rate operations, and the articulation of the strategic and functional decisions in this organization, which are based on a cost competitive strategy. The results were validated by the financial assessments that ensure an attractive return of the investment and the articulation between the business strategies with its functional plans.

The aim of this chapter is to present an overview of how entrepreneurs’ management activity can be assisted by utilising business plans. The main purpose of this chapter is to guide prospective tourism entrepreneurs to make a reflection on management decision-making when starting up a micro-, small- or medium-sized tourism venture.

This chapter was built on a review of management literature and authors’ industry experiences.

This chapter suggests that a well-designed business plan can help prospective entrepreneurs to (1) facilitate their decision-making, (2) minimise their risk perception and (3) increase their venture’s success probability.

This chapter is descriptive in nature to illustrate how business plans are useful instruments for decision-making in management and marketing areas.

The practical/entrepreneurial approach practical of this chapter contributes to highlight the utility and value of a business plan for any micro, small or medium tourism, travel, leisure or event venture.

This chapter is useful for prospective entrepreneurs who are planning to launch a venture but have not decided yet how to shape and start a tourism business venture.

The importance of food values for the post–purchase process has not been widely studied. Most previous research in this line has focused on examining either the attributes of specific food categories, without taking the corresponding values into account, or food-purchasing attitudes and behaviour. To address this gap in the research, this paper delves deeper into the influence of food values on post–purchase variables.

Specifically, it analyses the influence of food values on satisfaction (both with the purchase and with the establishment), switching costs and loyalty. To this end, a sample of 708 consumers, collected through online questionnaires in Spain, is analysed using various descriptive statistics and causal models.

The findings confirm the influence of food values on satisfaction and that satisfaction positively influences loyalty. Switching costs were not found to moderate the relationship between satisfaction and loyalty.

The survey had to be completed online, and, thus, respondents needed to have an e-mail address. This influenced the respondents' profile, since many consumers over the age of 54 do not have e-mail, do not use it, or are more reluctant to complete online surveys.

Purchase satisfaction was not found to affect switching costs, which reinforces the idea that loyalty can sometimes be spurious. It would thus be an indicator that, as long as consumers have no other option, they will continue to shop at the establishment. In contrast, establishment satisfaction did generate switching costs. This finding could be due to aspects such as convenience, the development and maintenance of relationships with the employees, knowledge of where products are located in the store, etc. Customers may be dissatisfied with their purchase, yet still satisfied with an establishment, which could entail very high switching costs for them and, therefore, cause them to remain loyal (albeit spuriously) to the establishment.

This research contributes to the literature in this field by examining the influence of food values on key post-purchase variables.

This research explores the consequences of a health crisis provoked by a pandemic scenario on music festival impacts considered by the stakeholders involved. The purpose of this paper is to identify the perceptions from the stakeholders' point of view (host community, public and private sector) and to identify the impacts generated before and after a health crisis regarding the celebration of a festival.

The study offers a holistic insight into impact research by music festivals. The methodology implemented is based on qualitative techniques. By conducting 20 in-depth interviews with essential stakeholders, it is possible to determine their perceptions of the impact of the event and the effects of a health crisis.

The results allow detecting a gap between internal and external stakeholders due to poor communication and planning of the event. The results show that a health crisis provokes negative impacts on the economic benefits of events' organisation. However, the cultural city's identity suffers an important damage that it is difficult to overcome. The community and visitors are the stakeholders that suffer a detrimental impact on their experience when attending the festival, considering the security measures. Moreover, results allow us to identify practical implications for event management and planning in a health crisis scenario.

The most important contribution of this research is the theoretical model proposed to analyse stakeholders' perception of the event celebration in a context of a health crisis. The model also considers different moments of the social exchange. The theoretical approaches considered theory of social exchange (SET) and Visitor, Industry, Community and Environment (VICE) models allow analysing the stakeholder's perception of a case study of a music festival (Viña Rock Festival, Spain). The emerging and central role of the cooperation between stakeholders constitutes another notable contribution to the literature.

Polyamide 12 (PA12) properties meet specific requirements for various applications in the automotive and aerospace industries. Bulk specimens made of PA12 and processed via the additive manufacturing technique such as selective laser sintering (SLS) present a layered structure. In case of structural applications, the fatigue performance of SLS PA12 parts is of vital importance and fatigue response studies in these type of materials are still scarce. Therefore, the purpose of this paper is to analyse the effect of the applied load orientation on the fatigue crack propagation behaviour of the layered structure of SLS PA12.

With the aim of understanding the effect of the applied load with respect to the layer orientation on the fatigue crack growth of SLS PA12, fatigue crack growth tests were carried out at two orientations. The specimens called PARA were orientated in such a way that the applied force direction belongs to the layer plane while in the group called PERP, the tensile force direction is coincident with the build direction, that is, perpendicular to the slice. Besides, special attention has been paid to the analysis of the fracture surfaces of the specimens, linking the micromechanisms of failure with the microstructure of the material.

The SLS PA12 specimens tested with the load applied parallel to the layered structure show a little better fatigue response than those tested at perpendicular orientation. The fracture surfaces of the specimens tested at perpendicular orientation are slightly smoother than those tested at parallel orientation. Crazes are the main micromechanism of failure with a crater size of 50 microns, which coincide with the spherulite size. This indicates that the void nucleation of the crazes takes places between lamellae inside the spherulites, and consequently, the craze growth and rupture occurs mainly in a transspherulitic mode.

PA12 parts manufactured via SLS are becoming more valuable in structural elements in the automative and aeronatical fields. In such applications, fatigue performance is vital for design. Fatigue studies are scarce in literature and even more when dealing with fatigue crack growth behaviour. The value of this work is the analysis of the fatigue crack growth response of these materials taking into account the anisotropic microstructure and to get a better understanding, this behaviour is explained taking into account the micromechanisms of failure and the microstructure of the material.

Polyamide 12 (PA12) processed by the additive manufacturing technique of selective laser sintering (SLS) is acquiring a leading role in cutting-edge technological sectors pertaining to transport and biomedical among others. In many of these applications, design requirements must ensure fatigue structural integrity. One of the characteristic features of these SLS PA12 is the layer-wise structure that may influence the mechanical response. Therefore, this paper aims to assess the fatigue life behavior of PA12, focusing on the effect of the load direction with respect to the load orientation.

With the aim of analyzing the effect of the load direction with respect to the layer wise structure, fatigue tests on plain samples of SLS PA12 were carried out with the load applied parallel and perpendicular to the layer planes. The S-N stress life curves and the fatigue limit at 106 cycles were determined at room temperature and at a stress ratio of 0.1. The fracture surfaces were inspected to evaluate the damage evolution, modeled via the fracture mechanics methodology to obtain the fracture parameters.

The fatigue resistance was better when the load was applied parallel than when was applied perpendicularly to the layered structure. The analysis of the postmortem specimens evidenced three regions. The inspection of the fatigue macro crack growth region revealed that crazing was the mechanism responsible of nucleation and growth of damage till a macroscopic crack was generated, as well as of the consequent crack advancement. The calculated fracture parameters computed from the application of the fracture mechanics approach were similar to those obtained from standardized fracture tests, except when the stress levels were close to the yield strength.

The fatigue knowledge of polymers, and especially of polymers processed via additive manufacturing techniques, is still scarce. Therefore, the value of this investigation is not only to obtain fatigue data that could be used for structural design with SLS PA12 materials but also to advance in the knowledge of damage evolution during the fatigue process.

The purpose of this study is to reveal the research trends in guest experiences of service robots in the hospitality industry.

In this study, a review was carried out on the Web of Science (WoS) database with the assistance of bibliometric analysis techniques. Cluster analysis was also employed for this to group important data to determine the relationships and to visualize the areas in which the studies are concentrated. The thematic content analysis method was used to reveal on which customer experiences and on which methods the focuses were.

On the subject of experiences of service robots, the greatest number of publications was in 2021. In terms of country, China has come to the fore in the distribution of publications. As a result of thematic content analysis, it was determined that the leading factor was the main dimension of emotional experience. In terms of sub-dimensions, social interactions attracted more attention. Most of the studies discussed were not based on any theory. Apart from these, the Technology Acceptance Model (TAM), the Service Quality Model (SERVQUAL) and Perceived Value Theory (PVT) were featured more prominently among other studies.

In this study, only the WoS database was reviewed. In future studies, it would be possible to make contextual comparisons by scanning other databases. In addition to quantitative research designs, social dimensions may be examined in depth following qualitative research methods. Thus, various comparisons can be made on the subject with mixed-method research designs. Experimental research designs can also be applied to where customers have experienced human-robot interactions (HRIs).

In the hospitality industry, it is critical to uncover every dimension of guests' robot acceptance. This study, which presents the current situation on this basis, guides future projections for the development of guest experiences regarding service robots in the hospitality industry.

The purpose of this paper is to examine the role that conflict management styles play in the relationship between interpersonal conflict and workplace bullying.

A survey study was conducted among 761 employees from different organizations in Spain.

Results suggest that an escalation of the conflict process from task related to relationship conflict may explain bullying situations to some extent. Regarding conflict management, attempts to actively manage conflict through problem solving may prevent it escalating to higher emotional levels (relationship conflict) and bullying situations; in contrast, other conflict management strategies seem to foster conflict escalation.

The correlational design makes the conclusions on causality questionable, and future research should examine the dynamic conflict process in more detail. On the other hand, to the authors’ knowledge, this is the first study empirically differentiating interpersonal conflict and workplace bullying.

This study explores how conflict management can prevent conflict escalating into workplace bullying, which has important implications for occupational health practitioners and managers.

The importance of information service offerings is directly linked to decision-making processes for buying and selling in business-to-business (B2B) companies. B2B companies intend to offer information that helps other companies choose a product or service. This paper aims to identify the relationship between the types of information offered by a B2B company in its B2B marketing strategy and the decision-making of the companies which buy products and services.

For this purpose, a data set has been consulted that contains 439 observations that are the result of transactions using customer relationship managements (CRMs) of B2B-type companies. A total of 9 different products were consulted from 20 B2B vendors that manage their transactions with CRM software for B2B operations. A total of 439 different transactions were recorded by these vendors during 2018 (n = 439) with their information service offerings strategies. The results were analyzed with the partial least squares structural equation modeling.

The results showed that the significance of the relationship between internal control factors and external control factors (H4) is the strongest one when using information services offerings strategies in a B2B environment. The results of this research can help B2B companies to improve their decision-making strategies and to define the structure of the information offered in their B2B marketing plans.

This research makes a contribution to an existing gap, which is to identify what the most important information is for purchasing companies in B2B environments and the relationship with this information, so that B2B purchasers can make good decisions thanks to the information service offerings strategy of the selling companies using CRMs.