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This study aims to investigate the impact of ResearchGate (RG) scores on the scientific indicators of Qur’anic productions in Scopus.

This research is fundamental in method, created in a descriptive method and a scientometric approach. The statistical society includes 4,105 records produced by writers in the field of Qur’an during the time period of 2011–2020 indexed in the Scopus database. In this study, Pearson correlation coefficient test is used with aid of Excel and SPSS software.

Countries such as Malaysia, the USA and Indonesia, respectively, hold the highest number of scientific productions in the field of Qur’an. Iran holds the fourth place with a 544 record difference in comparison to Malaysia (866 documents). There is a positive and meaningful relation between measures of RG, readers, followers, citations and the H-index score regarding writers with received citations and the H-index score of scientific productions in the field of Qur’an in Scopus. However, no relation can be observed between the mentioned measures and indicators of the number of documents with cowriting.

Because of some authors not using the same name in their articles, it was not possible to access their profile in RG. For this reason, the information of these authors was not accessible in RG.

The activity of researchers in social networks will receive feedback from readers. This will result in more citations. Contrary to expectations, the research results showed that Iran does not have a good position in publishing Qur’anic works. Therefore, researchers should publish their findings in international journals.

Iranian writers should try to publish their scientific productions in international publications and also widely spread their content and research results across social networks to increase feedback and gain the attention of readers. This process leads to receiving reader feedback and publication of the Islamic teachings.

The relationship between the number of citations of Qur’anic works in Scopus and altmetric indicators in RG has not been investigated in previous researches. Therefore, this research is innovative in this field.

The aim of this research is to display an applied and descriptive survey, assessing the feasibility of creating an inter‐library loan (ILL) system and document delivery services in public libraries of Fars Province (Iran).

The tool for gathering data in this study is a questionnaire distributed to 254 people from public library managers and librarians in Fars Province. Data analysis was performed with statistical software SPSS (version 16), using descriptive statistics and the Friedman test.

Based on the findings, 69.94 percent of research librarians and 95.9 percent of managers surveyed need to implement an inter‐library loan system. Activity of libraries in Fars Province in the field of ILL and document delivery library services was very low (5.73 percent). Research subjects indicated that the limitations and potential problems in implementation included: no guarantee that prevents damage to resources (97.3 percent), a lack of consistent rules using library services ILL (95 percent), a lack of funding for cooperation among libraries (92/1 percent), a lack of cooperation between public libraries in ILL library (91.3 percent), the high cost of cooperation among libraries, non‐credit provision for main organization (89.4 percent), a lack of equipment such as computers, scanners, copiers, and faxes (89 percent), a lack of librarians familiar with network technologies and databases (83.9 percent), a lack of trust among professionals in the field of librarianship and library document delivery services (80 percent), and a lack of coordination between the center and the library system for implementation (80 percent).

The paper offers recommendations which, if enacted, would lead to a much needed improvement to the ILL and document delivery services of public (and other libraries) in Fars Province.

The aim of this study is to evaluate the quality of services provided by the Regional Information Center for Science and Technology (RICeST) employing the Six Sigma methodology.

The studied population in this research consists of the users of RICeST. To start with, 120 users of RICeST have been chosen as the samples in a simple random way. Next, in order to collect the data, the LibQUAL+ Questionnaire has been used. Having applied this questionnaire, the gap between the customers' expectations and perceptions has been identified and analyzed. Moreover, the given data are analyzed and their mean and standard deviations are calculated by “SPSS”. Then, in each of the evaluated cases, the calculated standard deviation is compared with the sigma level in the output table in order to specify the qualitative efficiency of services. Accordingly, the error rate in each of the provided services has been determined.

Findings revealed that staff at RICeST could meet the users' minimum expectations of this center in all cases except for the option “the courteous staff”; therefore, they have allocated the efficiency of 50 percent which is equal to 500,000 errors per million. In other words, the average rate seems to be true in all options about the staff in this center. The efficiency of 69.20 percent obtained from the users' view about the quality of existing resources of this center, represents their relative satisfaction with the information resources in RICeST. But it is just in the option “the presence of a web site in the center” that the level of users' expectations is equal to the actual level and the achieved efficiency of 99.97 percent. Finally, it has been found that the quality of library space at the actual level was lower than the maximum level of users' expectation, but higher than the level of users' minimum expectations. The efficiency of 69.20 percent about the physical space of RICeSt indicates 308,000 errors per million. Consequently, it is far from achieving the desired level or the maximum users' expectations.

The increasing expectations of users in libraries and information centers have caused that these types of centers need modern strategies and management techniques in order to comply with these increasing changes and requirements. Evaluating the service quality in the library means to assess the effectiveness of services provided. The effect of evaluating the service quality is not limited to this fact, in which the services are provided only for users, but it is also focusing on the users' application level and compliance with their information needs and satisfaction of the quantity and quality of services.

The purpose of this study is to conduct a structured literature review of scientometric research of the knowledge management (KM) discipline for the 2012–2019 time period.

A total of 175 scientometric studies of the KM discipline were identified and analyzed.

Scientometric KM research has entered the maturity stage: its volume has been growing, reaching six publications per month in 2019. Scientometric KM research has become highly specialized, which explains many inconsistent findings, and the interests of scientometric KM researchers and their preferred inquiry methods have changed over time. There is a dangerous trend toward a monopoly of the scholarly publishing market which affects researchers’ behavior. To create a list of keywords for database searches, scientometric KM scholars should rely on the formal KM keyword classification schemes, and KM-centric peer-reviewed journals should continue welcoming manuscripts on scientometric topics.

Stakeholders should realize that the KM discipline may successfully exist as a cluster of divergent schools of thought under an overarching KM umbrella and that the notion of intradisciplinary cohesion and consistency should be abandoned. Journal of Knowledge Management is unanimously recognized as a leading KM journal, but KM researchers should not limit their focus to the body of knowledge documented in the KM-centric publication forums. The top six most productive countries are the USA, the UK, Taiwan, Canada, Australia and China. There is a need for knowledge brokers that may deliver the KM academic body of knowledge to practitioners.

This is the most comprehensive, up-to-date analysis of the KM discipline.