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Archaeological heritage tourism has great potential for development in numerous destinations. However, literature on archaeological heritage tourism is scarce and empirical data are minimal. This paper aims to identify the main themes shared in online reviews by tourists, as well as identify factors known as satisfiers and dissatisfiers based on Herzberg’s two-factor theory among tourists who visited Petra UNESCO heritage site.

The research used content analyses to analyse 1,419 tourist’s online reviews on TripAdvisor. Leximancer software provided computer-assisted qualitative data analysis that pinpoint the dominant themes, after which further qualitative analysis found the main narratives associated with different satisfaction groups.

Successively, seven themes were revealed: entrance, trip, monastery, buildings, animal, carriage and safe. Furthermore, a four-dimensional model was postulated to help understand the components and flow of visitors’ experiences in an archaeological heritage site. In addition, the findings of the study revealed that tourists who scored their experience as 4 (very good) or 5 (excellent) (satisfiers) commonly shared perceptions about architecture, buildings, safe, temples, monasteries, tours, tombs and helpful. Contrarily, reviewers that rated their experience as 1 (terrible) or 2 (poor) (dissatisfiers) shared narratives around concepts such as expensive, animals, carriages, locals and shops.

The results offer valuable understandings of cultural heritage tourists’ overall experiences based on TripAdvisor reviews and facilitate the identification of the dominant themes associated with drivers of tourists’ satisfaction/dissatisfaction.

This study aims to understand the house owners' energy concerns. An exploratory inductive research design has been chosen to explore the perceptions of households towards the modernization of energy use in residential buildings. Face-to-face interviews with experts and households were conducted in Baden-Württemberg, Germany to collect the data. This study found that most of the house owners do not know about the benefits of increasing the energy performance in residential buildings and which energy efficiency potentials they can acquire. Additionally, house owners’ superficial knowledge creates fears and doubts concerning the modernization of energy use in residential buildings. Moreover, this study found that the local public administration, such as the municipalities, has a good reputation among households. Hence, public marketing activities should be run locally. It is suggested that the public administration should not conduct any public marketing activities without the support, for example, of the mayor. Further, it is necessary to supply the house owners with clear and understandable information on the topic and to demonstrate the functionality of the technologies to increase energy efficiency in residential buildings. Moreover, interpersonal communication such as a hotline and personal advisory service concerning energy-efficient refurbishment of residential buildings can be very beneficial to support the households. Local public administration should aim to introduce public marketing activities to enhance the modernization of energy use in residential buildings.

This study aims to build and test an empirical model that investigates the mechanism with which innovation-based human resource management (HRM) impacts employee satisfaction and performance in Nigerian international airports.

A time-lagged approach that involved three-waves was used to collect data from passenger-contact employees and their immediate managers for three-month period starting from January to March 2019. A total of 247 dyads of passenger-contact employees and managers were used for the data analysis.

Results from data analysis showed that coworker support and absorptive capacity mediate the impact of innovation-based HRM on employee satisfaction and performance. Innovation-based human resource effort is best applied when coworker support is evident in the workplace.

The development and application of innovation-driven human resources in the Nigerian aviation context encourage satisfaction with assigned task roles, leading to employee performance. Theory-based implications for managing passenger-contact employees were also given. A significant strength of this study is that it is among the forerunners of scholars that investigated innovation-based HRM as a continuum rather than different aspects of broader management issues.

This theme issue aims to persuade practitioners and academics of the need to collaborate in support of sustainable development and to identify and implement solutions that enable sustainable tourism development in North Cyprus. The strategic question underlying this theme issue is as follows: transitioning from unsustainable to sustainable: what are the solutions for tourism industry stakeholders in North Cyprus?

The key outcomes of this issue as they relate to the strategic question are reviewed, with particular reference to the contributions made to knowledge, policy and practice as well as the implications for future applied research concerning sustainable tourism development in North Cyprus and Small Island Developing States (SIDS) in general.

Arising from the analysis and synthesis of recommendations, the following themes were proposed as critical concentration points for transitioning from unsustainable to sustainable in the North Cyprus tourism industry: the importance of sustainable tourism indicators (STIs), sustainable development through good governance, engaging cooperatives in urban areas for sustainable development, cultural heritage as a driving force for sustainable development, transportation as a tool for accessible and sustainable tourism, contemporary trends in technology for sustainable development and other factors that could facilitate sustainable tourism development.

This article provides a narrative analysis of the findings and makes recommendations for consideration by politicians and tourist industry executives. The solutions include advancing sustainable tourism practices through technology and increasing policymakers' and tourism stakeholders' consciousness. This paper and the collection of articles on which it is based are the first to examine various academic and practitioner approaches to solutions that would help to address the challenges arising and then facilitate sustainable tourism in North Cyprus.

This paper aims to uncover the critical factors relating to the enhancement of a natural tourism attraction from a visitor perspective.

The reviews (n = 336) of Golden Beach, Karpaz were collected from the Tripadvisor.com platform. Content analysis was conducted with Leximancer software to determine the themes relating to natural tourism attraction development.

The most widely highlighted themes in the data were environment, infrastructure, location, activities, visitors and locals. Pro-environmental visitors, the responsibilities of government and visitor management issues are discussed in relation to managing natural tourism attractions.

The paper has a number of practical implications for tourism stakeholders involved in developing sustainable destinations.

This paper emphasises the value of analysing visitor generated comments in order to better understand visitor thoughts and perceptions. In so doing, the authorities can make decisions that align with the expectations of visitors and manage their resources accordingly.

Heritage tourism is vital to the preservation of cultural resources and economic growth and tourism can be utilized to protect and promote cultural heritage. However, if cultural heritage tourism is not developed following sustainable development principles, it can negatively affect a region's cultural legacy. This study aims to analyze expert opinion on sustainable heritage tourism in the geographical setting of North Cyprus.

A qualitative method was used to conduct in-depth semi-structured face-to-face interviews with seven heritage tourism experts in North Cyprus. Theme analysis of the transcripts was undertaken and triangulated utilizing the automated content and thematic analysis capabilities of the Leximancer software program.

The analysis revealed six themes in descriptions of sustainable cultural heritage tourism provided by the experts. These are “history”; “promotion”; “institutions”; “protection and maintenance”; “museums” and “technology”.

This is one of the first studies to analyze the key aspects affecting the long-term viability of cultural heritage tourism in North Cyprus.

Local government has a significant role to play in securing sustainable destination development. This paper aims to identify the strengths, weaknesses and challenges of municipalities in North Cyprus as they aspire to become sustainable Cittaslow tourism destinations.

A qualitative research approach was used to observe the perceptions of municipalities as they transition to become sustainable Cittaslow tourism destinations. The data have been obtained through in-depth interviews with the mayors of the municipalities that are members of the international Cittaslow network.

The results of the study show how alternative forms of tourism could help to improve the local economy. Also, the reasons for challenges and weaknesses are explained by the limited economic conditions of countries, high demand for mass tourism and lack of awareness about the importance of being a Cittaslow member.

This study reflects on the critical points in relation to the destination’s management at the local level. It also provides empirical indicators for achieving sustainable tourism development in North Cyprus.

This study contributes to the tourism literature by addressing municipalities' roles in the sustainability of tourism destinations in developing countries, more specifically in North Cyprus. A review of the literature reveals that there are very few prior studies of the role of municipalities in sustainable Cittaslow tourism.