Table of contents
Quality is dead in Europe – long live excellence ‐ true or false?
B.G. Dale, M. Zairi, A. Van der Wiele, A.R.T. WilliamsThis deliberately provocative paper challenges the replacement of quality and total quality management by the term “excellence” in the EFQM excellence model. It also claims the…
The implications of the changes to ISO 9000 for organisational excellence
Tony BendellThe international quality systems standard ISO 9000 is changing. Whilst much maligned, the standard has still done much to ensure basic quality requirements in world industry…
Quest for Excellence XII ‐ the official conference of the Malcolm Baldrige National Quality Award
Jay ChatzkelProvides a report of the official conference of the Malcolm Baldrige National Quality Award, held in Washington, 13‐15 March 2000. Gives an overview of the conference and…
The performance prism to boost M&A success
Chris Adams, Andy NeelyIn an age of an ever‐increasing number of mergers and acquisitions, why do so many fail? Throughout the 1990s, and on into the 2000s the newspapers are full of reports of frenetic…
Promoting organisational excellence in the Scottish public sector
Stewart BlackAs part of the UK’s major policy of constitutional devolution, the first Scottish Parliament in 300 years was established in Summer 1999. This paper examines how that…
Deming was right – 99.75 per cent of the time!
Terry Finlow‐BatesDeming (1986) was quite adamant that any attempt to reward the individual for supposed personal contribution in the workplace was wrong. This flies in the face of the belief that…
Was W. Edwards Deming wrong?
H. James HarringtonPerformance evaluations (appraisals) have been blamed for everything from team destruction to personal demoralization. The problem is not the concept of performance evaluation but…
Erratum
This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/09604520010318263. When citing the…
ISSN:
1368-3047Online date, start – end:
1997Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Mr Jos Van Iwaarden
- Professor Giovanni Schiuma