Table of contents
The impact of internal marketing and market orientation on performance: an empirical study in restaurant industry
Reza Salehzadeh, Javad Khazaei Pool, Reihaneh Alsadat Tabaeeian, Mojtaba Amani, Marjan MortazaviThe purpose of this paper is to investigate the effects of internal marketing and market orientation on organizational performance based on the balanced scorecard (BSC).
Perceived outcomes of action learning: study from a large public sector organization in UAE
A. Srinivasa Rao, Waheed Kareem Abdul, Nelson D’souzaThe purpose of this study was to examine the impact of action learning programs on individual performance improvement and career progression in a large banking sector organization…
Operations sustainability maturity model: preliminary findings of financial services in developing and developed countries
David William Parker, Alicia Loh, Delroy Chevers, Indianna Minto-Coy, Luca ZeppetellaThis paper aims to develop and apply a measurement instrument to identify a comparative metric that identifies operational sustainability maturity across sectors and countries.
How to visualize performance measures in a manufacturing SME
Carina Larsson, Anna Syberfeldt, Kristina SäfstenThe purpose of this paper is to identify strengths and weaknesses in the communication of performance measures and propose guidelines for the visualization of performance measures…
Managing SME with an innovative hybrid cost of quality model
Marcin CzajkowskiThe purpose of this paper is to critically examine existing models for cost of quality. Having identified issues and limitations of historic models, develop and implement a novel…
Observing unobservable: estimating the time-varying efficiency of intellectual capital
Petr ParshakovCompany intellectual capital (IC) is nowadays considered as a key resource that can transform a company’s value. For this reason, the efficiency of IC is crucial for all…
A fuzzy cognitive mapping model for service supply chains performance
Abbas Rezaei Pandari, Adel AzarThe aim of this study is to present a model for service supply chain performance evaluation (SSCPE) based on fuzzy cognitive mapping (FCM).
ISSN:
1368-3047Online date, start – end:
1997Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Mr Jos Van Iwaarden
- Professor Giovanni Schiuma