International Journal of Health Care Quality Assurance: Volume 20 Issue 3
Addressing the issues of management and quality
Table of contents
Performance measurement definitions: Linking performance measurement and organisational excellence
Max MoullinThe purpose of this paper is to offer a definition of performance measurement.
Managing clinical failure: a complex adaptive system perspective
Jean I. Matthews, Paul T. ThomasThe purpose of this article is to explore the knowledge capture process at the clinical level. It aims to identify factors that enable or constrain learning. The study applies…
Service user involvement and integrated care pathways
Elizabeth Smith, Fiona M. RossUnderstanding patients' experiences of their interactions with health services is an important step in building quality from within. The purpose of this article is to look at the…
A two‐level EFQM self‐assessment in an Italian hospital
Sandra Vernero, Udo Nabitz, Gilberto Bragonzi, Alessio Rebelli, Rita MolinariAn assessment of the EFQM excellence model was carried out in Italy's Udine Hospital, aimed at evaluating how first and second‐level managers perceived their hospital and…
Health care financing in Uganda: the role of social health insurance
Randolph K. QuayeThe purpose of this article is to explore the feasibility of introducing a social health insurance (SHI) scheme in Uganda from the perspectives of a targeted population of…
Quality of hospital service: the impact of formalization and decentralization
Gavriel Meirovich, Yael Brender‐Ilan, Alexander MeirovichTo investigate the relationship between two structural dimensions (formalization and decentralization) and two quality dimensions (design and conformance).
Doctors' service orientation in public, private, and foreign hospitals
Syed Saad Andaleeb, Nazlee Siddiqui, Shahjahan KhandakarThe purpose of this study is to propose a doctors' service orientation (DSO) scale and uses it to compare the services received in public, private and foreign hospitals in a…
Reviewing and improving a clinical effectiveness department's quality assurance model: Lessons learned
Sally HayesThe purpose of this article is to reflect on and share learning during reviewing and improving one primary care trust's clinical effectiveness department quality assurance model…
ISSN:
0952-6862Online date, start – end:
1988Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Professor Charu Chandra
- Professor Sameer Kumar