Table of contents
Singapore credit cardholders: ownership, usage patterns, and perceptions
Lydia L. Gan, Ramin C. Maysami, Hian Chye KohThe purpose of this study is to analyze Singapore's diverse cardholders in search of variations among demographic groups, credit card profiles, and their perceptions with regard…
Determinants of behavioral intentions in the mobile internet services market
Pavlos A. Vlachos, Adam P. VrechopoulosThe purpose of this paper is to investigate the theoretical and empirical meaningfulness of a composite model of behavioral intentions in a pure mobile internet services context.
Affect and the role of corporate customer expertise within legal services
Tony GarryThe aim of this paper is to explore the role of affect evoked among customers of differing expertise within a business‐to‐business credence service context and examine how this…
The impact of experiential consumption cognitions and emotions on behavioral intentions
J. Enrique Bigné, Anna S. Mattila, Luisa AndreuThe purpose of this paper is to examine cognitive and affective antecedents and consequences of satisfaction in the context of hedonic services.
When something goes wrong and no one is around: non‐internet self‐service technology failure and recovery
Lukas P. ForbesThis paper aims to focus on non‐internet‐based self‐service technologies through the presentation of failure and recovery strategies employed by service firms using self‐service…
Tipping and its alternatives: business considerations and directions for research
Michael Lynn, Glenn WithiamThe purpose of this paper is to outline the business issues surrounding tipping and its alternatives, to summarize what is known about those issues, and to identify questions in…
ISSN:
0887-6045Online date, start – end:
1987Copyright Holder:
Emerald Publishing LimitedOpen Access:
hybridEditors:
- Dr Rebekah Russell-Bennett
- Dr. Mark Rosenbaum